FRONTLINE Maidstone, Kent
THE TOP-SCORING AGENT EACH
WEEK BAGS A £25
AMAZON VOUCHER, COURTESY OF OASIS HOTELS & RESORTS
Paphos
THOMAS COOK 35 FREMLIN WALK
IMPRESSIONS: The shop was clean and staff were neat and in uniform. Window displays featured adverts for a prepaid Mastercard and travel money. The brochure displays were tidy.
SERVICE: I was acknowledged and invited to sit down at once. During the friendly conversation, I was given plenty of information as the agent knew the destination well and told me a great deal about their own experiences. The agent was very positive.
QUOTES: I was offered two, both for 14-night Thomas Cook holidays, flying from Gatwick with Thomas Cook Airlines. The first was departing in July, with all-inclusive accommodation in a family room at the SunConnect Sofianna Resort hotel in Paphos. The total cost was £4,973 including transfers and silver level insurance. A pool-view room would cost an extra £98. The second holiday was in August, with bed-and-breakfast studio accommodation at the Melini Hotel, Protaras. It would cost £5,645, including silver insurance. The agent said this option was better for beaches and water sports, and offered good accommodation for teenagers.
OVERALL: I was impressed by the service and the quality of holidays offered. The agent was polite, amiable, professional and knowledgeable.
90%
travelweekly.co.uk
These visits were carried out before Thomas Cook ceased trading on September 23
baldwins Travel 21-23 EARL STREET
IMPRESSIONS: The window featured an attractive array of offers; the staff were in uniforms and brochure displays neat.
SERVICE: I spoke to an agent immediately and we discussed my preferences. The agent had visited Cyprus so drew on their own experiences to offer me insights and advice. I was given two quotes, and the agent was upbeat, pleasant and positive. They asked plenty of questions and tailored each quote to suit my needs.
QUOTES: Both printed quotations were for 14-night Jet2holidays, flying from Stansted in August. The first was for a two-bedroom apartment on a half-board basis at the Mayfair Gardens in Paphos, for £4,632, including coach transfers. I was told this was ideal for a family with teenagers because of the separate bedroom, resort activities, lively pool area and an entertainment programme. The second quote was for a suite on a bed- and-breakfast basis at Malama Beach Holiday Village, Protaras, for £4,628. The agent said the beachfront accommodation had a fantastic restaurant, spacious rooms, a spa and an excellent range of activities.
OVERALL: I enjoyed the conversation and peaceful office setting. The holidays were satisfactory but I felt the agent could have offered more for the budget.
l 82% 10 OCTOBER 2019 43
Oasis Hotels & Resorts offers five all-inclusive beachfront properties and two city-centric properties in Cancun, Mexico. They are: HOTEL ZONE, CANCUN Grand Oasis Cancun; The Pyramid; Oasis Palm; Grand Oasis Palm; and brand-new Grand Sens Cancun. DOWNTOWN CANCUN Oh! The Urban Oasis; and Smart Cancun by Oasis. Oasis offers family-friendly resorts and adult-only experiences, as well as wedding and honeymoon packages.
oasishoteles.com/en
PICTURE: Shutterstock
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