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Deben Travel @DebenTravel Deben Travel are proud to once again partner with the Royal Hospital School Holbrook ‘Grow With Us’ scheme. Over the next three years, we will plant trees to offset the carbon from all our overseas flight-inclusive holidays.
Crystal Ski: Getting in touch is tough
Story: Crystal Ski trebled call centre size after delays Paul Moss: Once again, shocking service from Crystal today with delays and wrong information still being given to us [by] the overseas call centre. Ally Streeter: I got prompt replies and action using their Facebook
messenger and gave up with phoning and emailing. Q Travel Weekly would welcome a response from Crystal Ski
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The best of your letters, comments and social media this week
Refunds: All power to CAA Andy Stark: Industry tributes to ‘one of life’s good guys’
Story: DfT proposal on holiday flight refunds ‘already exists’ This article makes an interesting point, but it’s rather academic and largely misses the point. Despite all the turmoil of the past two years, the only operator that has taken the bold move of taking an airline to court over refunds is On the Beach v Ryanair. It doesn’t matter what the law says. If a tour operator’s only recourse against an airline is to take them to court, that law isn’t worth the paper it is written on – the airlines are too big for us to take to court. Airlines have been able to get away with not refunding precisely because they know this. The actual point about all of this current development is to give the CAA powers to do something about it so that operators can appeal to the CAA when airlines don’t adhere to the law. Contributor
Story: Former Global Travel Group boss Andy Stark dies after cancer battle
I am so saddened to hear this news. So sudden, so tragic. My thoughts are with his family and the rest of my First Choice colleagues. RIP Starky. Susan Jane Vincent Andy was one of life’s good guys. An amazingly funny and decent human being who will be missed by many far and wide. RIP Andy. Richard Calvert So sorry and sad to learn of the premature passing of Andy. We never worked together but I always enjoyed his company when we met at industry events. RIP Andy. John McEwan
Sarah Bolton @TCsarahbolton Travel Counsellors Turns out I’ve been on TV again this week! Good ole @TheJaneMcDonald showing my #GreekIslands tweet.
EasyJet: Praise
Story: Single-parent discounts offered by easyJet holidays Daryl Robson-Gomm: Cool that easyJet have caught up with this.
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