BUSINESS NEWS
Leadership consultant Eleanor Winton will give a keynote speech at next month’s Travel Convention in Madeira
‘Leaders need strategy to manage uncertainty’
‘Things thought unthinkable now normal’, convention speaker tells Ian Taylor
There is no hiding from the turmoil in the world, whether it’s the Gulf war, the climate crisis or the challenge of AI, and thinking ‘We’ve managed uncertainty before’ won’t help business leaders. That is according to leadership
consultant Eleanor Winton who will deliver the opening keynote at Abta’s Travel Convention in Madeira next month on the event’s theme of ‘Managing uncertainty with confidence’. Winton points out: “Every
industry is addressing uncertainty, and there are processes you can put in place in the way you think about it
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and the range of potential outcomes to consider.” But she argues “accepting you’re
in a different situation” to the one you grew up in “is barrier number one” to doing that – and for travel, she says “it feels urgent”. Winton suggests: “A lot of
leadership teams have not accepted that. There is a feeling that ‘this will pass’ or ‘we’ve managed uncertainty before and we’ll manage it again’. “[But] the more you prepare how
to make strategic decisions, the more prepared you’ll be.” Fundamentally, she says: “There is
a breakdown of the order we grew up in – an erosion of key institutions, of systems and structures we relied on, and we can only see the future through a narrow lens of what we’ve seen before.” The factors contributing to
uncertainty are familiar – a stalling economy, geopolitics, AI disruption, climate risks – but Winton argues: “Be specific. Talk of geopolitics is general. Is it trade? Is it conflict? The same with climate change – is it warming? Is it flooding? Is it biodiversity loss?
Continued on page 62
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