“Dassault was founded by a family, and it behaves like a family company in many ways,” Chick said. “You feel like you are a part of that family. You are not a number; you are a name. This feeling permeates the entire organization, and I felt that when I walked in, in 2006.”
New customers, who moved to business aviation during the pandemic, now have a feel for what the future holds, Chick explained. In addition, places like North America and the Asian Pacific Rim have weathered the storm and traversed through the peaks and valleys toward sustainable growth.
When coupled with two new aircraft models that Dassault will deliver (the Falcon 6X and Falcon 10X), in the next several years, Chick maintained Dassault Falcon Jet is primed to mark its footprint on the world of private aviation. Still, no model of growth can translate to success without a feeling of personal connection between the customer and the company.
“My roles in customer service and my personal values and beliefs
are built around the importance of people and
communication. That’s why I feel at home in customer service,” Chick said. “The company supports those values. That’s why it feels a bit like home.”
Today Chick calls Weehawken, New Jersey his personal home, but he misses his ties across the pond and around the globe. The pandemic has kept him from seeing his mother in England since late 2019. And while personal connections have suffered the ripple effects of COVID-19, so too have the professional ties that assist Chick in his work.
“In normal travel conditions, I like meeting with the customers. We have a worldwide series of maintenance and operations seminars where we get to meet the customers and the team,” Chick said. “…The regional and cultural differences – you can’t get that unless you go out and do the face-to-face meetings.”
As the world slowly moves toward its new normalcy, Chick cheerfully chats about his second dose of the vaccination and ruminates on the ways the world has changed. He has already planned for the ways aviation can fill the void when it is safe to return to the meetings we once took for granted.
“Airlines will be left with a skills shortage caused by its reduction in force,” Chick said. But overall he believes the industry’s rebound is happening quicker than expected. “Growth is on the horizon,” he added.
In the meantime, Chick takes note of his own family’s growth. This includes his wife Annie, whom he married less than two years ago, and his daughter, Emma, who began her own career in marine engineering. With both his work and home families in periods of progress, Chick looks to the interests in life that keep him grounded – practicing as an amateur drummer, hiking, working on his sailing certifications and of course, pulling some G-Force on a “scary fast” motorbike.
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