HEAD OF THE CLASS


DASSAULT TAKES #1 SPOT IN PRODUCT SUPPORT SURVEY FOR THIRD STRAIGHT YEAR


Dassault recently received its “report card” from Aviation International News (AIN) and Professional Pilot magazine in the form of their annual product support surveys. And Falcon operators around the world have again placed it at the head of the class.


BY JEREMY DUBERT


For the third consecutive year, Dassault earned the top spot in the AIN survey; in fact, its 8.7 overall score was the highest for any OEM in the history of the survey. In addition, Dassault placed first in six of ten sub-categories: Parts Availability, Cost of Parts, AOG Response, Warranty Fulfillment, Technical Manuals, and Technical Reps. In four of the ten, the company notched an impressive 9.0 or higher.


In Pro Pilot, meanwhile, Dassault finished in a strong second place, moving up from third last year and raising its overall score by .06 points to 8.28. Dassault ranked first in Speed in AOG Service and second in Spares Availability, Cost of Parts, Technical Manuals, Technical Reps, and Service Satisfaction.


F ALCONER ISSUE 52


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