A Wisconsin-based Falcon 2000EX EASy operator shared his thoughts in Pro Pilot. “Very pleased with Dassault. It continues to set the standard that all OEMs should want to reach,” he said. “During 2020 and 2021 we’ve been at 100% reliability. Even in the middle of the night, the Command Center has people on the phone with any problem.”
Over the last year, the company has launched and continued key programs to
further enhance the Falcon Customer
Experience. In August, the French Customer Service team will complete its move to Bordeaux-Mérignac, to a new state-of-the- art facility. This will bring the group closer to the production and maintenance sites so knowledge and communications will flow more seamlessly.
In addition, recent investments in Australia and Malaysia, and the reorganization of Dassault’s Eastern Hemisphere MRO sales teams, have strengthened customer service relationships. The company has furthered its commitment to sustainable fuels and has introduced additional ways to fly greener. It has added new Falcon Portal and iPad applications. And, of course, Dassault is making big investments in the Falcon 6X (and the 10X after that) to ensure a smooth entry into service. All of these efforts have come against the backdrop of an unrelenting pandemic.
“It’s hard to imagine a more challenging year for supporting our operators, but we have been resourceful and committed,” said Jean Kayanakis, Senior Vice President, Worldwide Falcon Customer Service & Service Center Network. “Although it’s more easily said than done, it is nevertheless true that our people displayed the truth of our motto ‘Whatever it takes.’ I am deeply humbled by their efforts and inspired by their spirit. In many cases, they traveled around the world, enduring long quarantines and other challenges, to support our customers.”
Customer surveys such as those conducted by AIN and Pro Pilot reflect operators’ views on how well OEMs are meeting or exceeding their expectations. And, especially given how challenging these past 18 months have been for all of us, these results mean a great deal to Dassault’s talented and dedicated work force of thousands across the globe.
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