of offering tailored in-country services,” the blog states.
Ismael Rhissa Zakary, general manager of the customer service center in Europe, said in the blog that “European countries such as Spain and Italy have been tremendously affected by the pandemic. Our DMFs were able to intervene very quickly and provide support when our technicians, most of whom are based in Germany and the United Kingdom, were unable to travel in person.”
In summary, Pratt & Whitney Canada helicopter engines are about so much more than the actual engines. The company has proven longevity, but it hasn’t relied solely on the original idea of well-constructed engines. The organization has continued to innovate customer support programs such as the DMF worldwide network while keeping an eye on the future of customer needs and sustainable operations.
