HANGAR TALK Industry news relevant to your business
Introducing EngineWise® Customer Portal
Connect – Pratt & Whitney’s New
Collins Aerospace Launches New Technology Hub for Business Aviation Services
Pratt & Whitney has revamped and renamed its customer portal for commercial engines – a place where more than 20,000 employees and customers access essential documents, communications and other resources.
The new portal, EngineWise® Connect, replaces FleetCare®
and more closely aligns itself with the EngineWise business portfolio of aftermarket support services. Its new user interface includes an intuitive dashboard and other benefits including:
• • • • • • •
Streamlined technical publications. Detailed collaboration sites.
Improved customer communications. Automated alerts and notifications.
Intuitive calendar and event management. Optimized search and navigation. Customer feedback button.
• And much more.
“Supporting all of our customers has been, and continues to be, a top priority for us. In that spirit, it is imperative for us to provide them efficient tools to collaborate and stay up to speed on the latest information,” said Matthew Stoner, vice president, Customer Support at Pratt & Whitney.
The development of EngineWise Connect demonstrates Pratt & Whitney’s commitment to investing in best-in-class tools and support for its customers. To ensure the revamped portal would meet the needs of its users, a team from across the business gathered valuable insights from workshops, internal and external customer interviews and several user testing sessions. “This high-performing team exemplified how Pratt & Whitney approaches digital transformation. Business and digital experts working on a fully integrated team, all committed to elevating our customer experience,” said John Renehan, executive director, Digital Technology at Pratt & Whitney.
“We had to ensure we got the redesign right, keeping our end- users’ priorities top of mind,” said Ed Lagoy, director, Customer Service at Pratt & Whitney. “We are excited for the portal to be live and are eager to start collecting feedback from our users to not only see how we did, but to also gather ideas for subsequent updates. Ultimately, the end goal is to make our customers’ lives easier.”
36 Sept/Oct 2021
Collins Aerospace recently launched a new technology platform named Izon™ that integrates and streamlines business aviation services, including flight planning, weather, fleet operations and more. Izon gives pilots and flight operators a single place to access all of their applications any time and on virtually any device that is connected to the Internet.
Previously, flight operators would have to log into a different site with a different password for each of their services as they prepared for a flight. Each site would look different and many weren’t accessible on mobile devices. Izon not only eliminates those hassles, but is also designed with a flexible modern user interface and customizable dashboard to make it the right fit for flight departments of all sizes.
“Izon is a direct result of listening to our customers who were asking for a streamlined way to access all their business aviation services,” said LeAnn Ridgeway, vice president and general manager for Information Management Services and Collins Aerospace. “Izon is more than just a portal for Collins Aerospace services, this will be the hub for all business aviation services our customers need.”
Initially, Izon users will have access to the company’s ARINCDirect flight support and connectivity services as well as select third-party applications. Additional Collins services are expected to be available in 2022, including access to navigation databases for Collins-equipped aircraft, and the company’s Stage content management and Tailwind TV subscriptions. As the platform grows and evolves, the portal will allow for Collins and third parties to also share and conduct data transactions.
“Transforming data into meaningful, insightful information is just one way that Collins is simplifying the business of flight for our customers,” said Dave Nieuwsma, president of Collins Aerospace’s Avionics business unit. “Across Collins Aerospace, this digital transformation means providing aircraft operators with connected tools such as Izon applications and equipment to build an ecosystem that makes their jobs easier, safer, and more efficient.
You can learn more about the Izon platform by visiting the Izon webpage.
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83
