A half-century later, P&WC has produced approximately 17,500 helicopter engines and 10,000 are still flying today, Chabée said. “We are the recognized leader in light, medium, and intermediate twin helicopters,” he added.
Any company with the longevity of Pratt & Whitney has special attributes. Many aerospace and defense companies have failed through the years. Perhaps it is because of the inability to secure defense contracts, or poor quality. Quality and reliability are critical in this industry.
Vice President of Customer Service
Satheeshkumar
Kumarasingam is a man who is overseeing impressive customer service programs. P&WC offers global support through more than 50 MRO owned and designated facilities located on five continents. It employs more than 100 field support managers and 100 mobile repair team technicians who travel to meet customers in need, Kumarasingam said. P&WC’s latest new MRO facility is located north of Rio de Janeiro in Belo Horizonte, Brazil.
“This means turnaround times will be significantly truncated with no need to ship an engine across international borders. For the customer, it means less downtime and reduced engine- rental requirements and costs,” Kumarasingam said.
The P&WC website at
pwc.ca adds, “We are fully equipped to meet our operators’ engine needs – sales, rental exchange – and to support the continuity of customers’ operations if it becomes necessary to remove an engine for maintenance. New spare engine solutions such as long-term leasing are providing attractive alternatives for
customers
who want exclusive access to spare engines while keeping ownership costs down.”
Another reason for success is the versatility of the P&WC helicopter engines, Chabée related. They “fly diverse missions from search and rescue to VIP transport, from firefighting to sightseeing,
and from emergency medical services (EMS) to windmill and power-line maintenance,” he said. More than 40% of the company’s engines serve the security and defense markets, he added.
Chabée sees industry growth in refreshing aging helicopter parts, and product expansion in countries like China.
Of course, it doesn’t hurt that 1,500 operators already are flying helicopters with P&WC engines worldwide. These operators are buying maintenance services with aftermarket support. P&WC offers variety in its aftermarket support based upon the operator’s mission, model, ownership, and lifecycle needs, said Chabée.
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