FEATURE - SAFETY / TECHNOLOGY
BY BILL WINN PHOTOS PROVIDED BY: BILL WINN / CAPT. BARRY MCROY
In the classic tale of the Seven Blind Men and the
Elephant, each man formed a different impression of what an elephant was, based on which part of the animal’s body he experienced directly through his sense of touch. The final result of this non-collaborative approach to system descrip- tion was that none of the men was altogether wrong, and none was altogether right. In the ongoing efforts to identify and resolve the prob-
lems in the air medical transport industry, it will be impor- tant to avoid a similar fragmented approach. The various players in the nationwide air medical transport industry are partially constrained by their roles to view the challenges confronting the industry, as well as the potential solutions, through the filtered lenses of their personal microscopes. This is not a bad thing of itself, if the interested parties sub- sequently merge their perspectives regarding what needs to be fixed, and then pool their expertise to create effective solutions. Obtaining the macroscopic perspective needed to
ensure effective improvement requires that we zoom out to a perspective that can view all of the domain-specific con- cerns, so that the entire landscape of pertinent issues becomes visible, along with any conflicts and inconsisten- cies that may need to be resolved. How easy or difficult this process will be depends largely on how divergent these indi- vidual views may be. So, the first step is to consider who the likely players should be in this process. Many readers may disagree with my assessment of
which groups or agencies are best positioned and most able to impact improvements in the effectiveness and safety of air medical transport operations. I admit that the following list is my personal opinion. Together, one or two representatives from each group could form a Working Group to address the changes needed within the industry. The groups are pre- sented in alphabetical order, with no intent to suggest their relative importance to the process. (I look forward to any mail that I might receive from groups who will be offended by their absence from this list).
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