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MY 2 CENTS WORTH


behavior, which does not question their values but has a more positive effect, may be something they might wish to consider.


Learning the technique of facilitation allows the process to occur. Facilitation can be used to reinforce effective behavior because it gives people an understanding of why they are good, which encourages their continued positive development.


After the USHST presented its findings that morning, I stepped up to the microphone and asked the FAA representative on the panel, Jim Viola, “If, according to your study, the majority of the accidents are human-factor related, how about the FAA mandate CRM instructors in America be trained to the same standard as required in Europe?”


He answered, “It is up to the operators to employ best practices.”


And that’s the conundrum. In the FAA’s 25-page Aviation Circular 120-51E on CRM and the 17-page AC 00-64 on air medical resource management (AMRM), the FAA mentions the training should be


done by “a facilitator with special training in assessment and debriefing techniques.” In AC 120-51E the word “facilitator” is mentioned five times. In AC 00-64 “facilitator” is mentioned eight times. The FAA, however, offers no guidance in either publication as to how someone can learn to become a trained facilitator, which is not the case in Europe.


In Europe two publications, Civil Aviation Publication CAP 737 (242 pages) and Standards Document No. 29 (42 pages), offer more than 10 times the information on what and how CRM training must be accomplished.


According to the European Aviation Safety Agency (EASA), anyone who desires to become a trained CRM facilitator must first meet certain criteria outlined in their publications, then attend a course to learn current sixth-generation CRM theory and facilitation skills. A CRM examiner then evaluates the facilitator giving a class.


I offer a bleak prediction: Until we in the American helicopter world learn to embrace CRM training the way it is taught


and evaluated in Europe, we will not see a significant reduction in accidents. The airlines managed to turn around an unacceptable accident rate 35 years ago by adopting CRM training using a trained facilitator. If the U.S. Helicopter Safety Team hopes to see a significant reduction in accidents, it must address the human factors that are causing 84% of those accidents (94% in HAA), something that can be accomplished only through effective CRM training as the airlines and our friends outside the cave practice it.


Randy Mains is an author, public speaker, and an AMRM consultant who works in the helicopter industry afterå a long career of aviation adventure. He currently serves as chief CRM/AMRM instructor for Oregon Aero.


He may be contacted at: info@randymains.com


rotorcraftpro.com


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