Orders and Returns - Categorisation


The orders and returns sections and subsections are probably the most important to you. It’s important to us that the expected delivery date to our customers is included. This can be updated as the order progresses.


New: For new orders or returns. Orders have not been acknowledged by a user and need to be.


Updated: This section is for orders or returns that have been updated and amended according to a customer request. Amendments to an order can include:


• Order line quantity updates • Customisations, for example the colour of the order • Change in customer delivery address • Cancelled order line • Updated delivery charges


All updates made to an order or a return would have been agreed beforehand with an order processor from your organisation, need to be acknowledged and a revised delivery date inputted.


In Progress: This is for orders or returns that have been acknowledged by yourselves and are in progress for delivery or collection. A supplier will go into this section to confirm a completed delivery of an order/part of an order, or confirm a completed collection for a return order.


Complete: This section is for orders or returns that have delivered/collected, in which YPO has received an invoice or credit for.


Cancelled: This section is for orders or returns that have been cancelled. All cancellations of orders or return orders would have been agreed with an order processor from your organisation that it can be processed before the cancelled order or return order is sent to the portal.


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