RESEARCH
Figure 4. The Evaluation Matrices: Outpatient Care Services. The Humanisation Variable
Sub-variables: 1. A sensory-stimulating environment; 2. Wellbeing; 3. Privacy
1. A sensory-stimulating environment Requirement 1.1
a b
1.2 Requirements Questionnaire Notes: YES NO Observations
The colours of consulting rooms, practice rooms, and waiting areas are bright. The colours of consulting rooms, practice rooms, and waiting areas are soft and neutral. c Wall paint is uniform and in good condition. a
The verification of acoustic material that reduces internal noise and increases the comfort of the patients and the medical staff
b c 1.3 1.4 1.5 1.6
a b
a b
a
b a
2. Wellbeing Requirement 2.1
2.2 2.3
a b c d a a b c
d e f
g 2.4 2.5
h a b c a
3. Privacy Requirement 3.1
a b
3.2 a
The verification that external noise does not interfere with the communication of the patients and the medical staff
The verification that conversations from consulting and practice rooms are not audible from waiting areas.
The consulting rooms have windows and natural light.
The windows of the consulting rooms have shading systems that allow the regulation of sunlight.
The waiting room areas have windows and natural light.
The supporting areas for medical staff and care personnel have windows and natural light. The service has adequate artificial lighting.
The artificial light does not cause glare, whether direct or reflected. No odours or aromas are perceived.
Requirements Questionnaire
The waiting room areas have a TV. The waiting room areas have WiFi.
The waiting room areas have vending machines or other amenities. The waiting room areas have comfortable furniture in good condition.
The consulting rooms and practice rooms have comfortable furniture in good condition. The doctors' lounge and meeting room have TVs. The doctors' lounge and meeting room have WiFi.
The doctors' lounge and meeting room have vending machines and other amenities (coffee or snacks).
The doctors' lounge and meeting room have comfortable furniture in good condition. The nurses’ lounge and meeting room have TVs. The nurses’ lounge and meeting room have WiFi.
The nurses’ lounge and meeting room have vending machines and other amenities (coffee or snacks).
The nurses’ lounge and meeting room have comfortable furniture in good condition. The consulting rooms overlook outdoor patios or natural gardens. The waiting rooms overlook outdoor patios or natural gardens. The public areas overlook outdoor patios or natural gardens. The service has paintings on its walls.
Requirements Questionnaire The features of individuals are not discernible from outside the consulting rooms.
Sufficient acoustic insulation exists between consulting rooms to prevent sound transmission.
The protection of patient privacy and the confidentiality of their personal information is guaranteed.
IFHE DIGEST 2026 37 Notes: YES NO Observations Notes: YES NO Observations
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104
