RESEARCH
Figure 3. The Certification Manual: Outpatient Care Services. The Humanisation Variable
Sub-variables: 1. A sensory-stimulating environment; 2. Wellbeing; 3. Privacy
1. A sensory-stimulating environment Requirement
1.1 The colour in different spaces. 1.2 The acoustic/sound in different spaces. Requirement Clarification Collection Method
The incorporation of different colours, creating visual By direct observation. interest points, emphasising key features, and avoiding appearing monotonous or uniform is highly valued.
The consulting rooms, practice rooms, and waiting areas have acoustic insulation elements.
By direct observation.
1.3 The natural lighting in the consulting rooms. The consulting rooms have natural lighting, with blinds By direct observation. to regulate sunlight that avoid contrasts and glare.
1.4 The natural lighting in the waiting areas and the supporting areas.
1.5 The artificial lighting. 1.6 The odours. The waiting areas and the supporting areas, for
medical staff and care personnel, have windows that allow natural light.
The service has adequate artificial lighting (according By direct observation. to their county regulations) that avoids generating glare and reflections.
The prevalence of the absence of odours and the
presence of pleasant aromas associated with cleanliness are highly valued.
2. Wellbeing Requirement
2.1 The waiting room's furniture/equipment. Requirement Clarification The waiting rooms have the necessary furniture and
equipment that make the waiting time pleasant for patients and companions. Having furniture in good condition, cable TV, Wi-Fi, and/or machines for coffee or snacks are highly valued.
2.2 The consulting rooms and the practice rooms' furniture/equipment.
2.3 The lounge and the meeting room furniture/equipment.
The consulting rooms and the practice rooms have furniture in good condition.
furniture and equipment for the comfort of the medical staff and care personnel. Having furniture in good condition, having cable TV, Wi-Fi, and/or machines for coffee or snacks are highly valued.
2.4 The nature at the service. The consulting rooms, waiting rooms, and public
areas overlook outdoor patios or natural gardens. The incorporation of plants and access to nature are highly valued.
2.5 The art at the service.
3. Privacy Requirement
3.1 The architectural design ensures consultation privacy
The incorporation of paintings in different spaces is highly valued.
Requirement Clarification
both visually and audibly. The features of individuals are not discernible from outside the consulting rooms. Sufficient acoustic insulation exists between consulting rooms to prevent sound transmission.
3.2 The architectural design ensures patient confidentiality.
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The service ensures the safeguarding of patient intimacy and data confidentiality.
Verifying programs or protocols
IFHE DIGEST 2026 By direct observation. By direct observation. By direct observation. The lounge and the meeting room have the necessary By direct observation. Collection Method By direct observation. By direct observation. By direct observation.
Collection Method The architectural design ensures consultation privacy, By direct observation.
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