DECONTAMINATION
deliver training on those problem areas removes the confrontational element and staff will often take on board advice and instruction from an independent expert in a way that they may not from a colleague. They feel you are on their side and they can open up in a way that they won’t to a manager,” Zoe comments.
Some of the common areas staff need extra help with include understanding the requirements of COSHH and chemical risk assessment. iM Med also helps them understand why completing paperwork is important and what their liabilities are if they do not follow procedures. “A lot of regulatory documents are open for local interpretation. I can help them identify their basic requirements, what is essential to comply with in order to be safe, then offer a perspective on the optimal ways of implementing practices, where improvements can be achieved,” says Zoe. As it can be difficult to find the time to release staff from a busy reprocessing unit, iM Compliance offers a choice of onsite or offsite training. The training is CPD certified and attendees are provided with certificates to evidence completion. In the wake of the pandemic, however, site visits have become more difficult, so online resources have been developed to support staff during these challenging times.
As the writer Maya Angelou once said, ‘people will forget what you did, but people will never forget how you made them feel’.
While all large public gatherings are currently on hold, due to the Corona virus, iM Med has previously delivered a series of one-day conferences across the country and these will be resumed or conducted online, depending on the evolving situation. The education events are aimed at teams involved in endoscope decontamination, from frontline decontamination technicians to senior management, and provide an essential overview – including legislative requirements, microbiological facts and practical advice, to ensure hospital departments are effective and compliant. The educational programme is developed in partnership with high profile experts in decontamination and infection prevention – including Wayne Spencer, authorising engineer, decontamination, and Dr. Helen Griffiths, decontamination advisor, British Society of Gastroenterology. Last year, the educational day was headed by Mr Floyd Woodrow – a renowned speaker on leadership and performance and one of the youngest soldiers to be selected
for the elite SAS. Floyd presented on leading teams in high pressured environments, drawing on comparisons between the military and healthcare. Ultimately, everyone in healthcare wants to do the right thing and keep patients safe. iM Med says that it aims to give staff the tools to achieve this to the best of their ability. As staff return to decontamination services, having been redeployed to other areas during the pandemic, Trusts are experiencing increased demand for re-training. Going forward, third- party partnerships for training will offer a cost-effective approach to maintaining high standards of compliance. “You can have as many policies on the shelf as you want, but they are useless if they are rarely read,” concludes Gillian Hill. “Receiving one-to-one training in an engaging way can make a real difference; it is all about how that person makes you feel about what you are doing and how they support you. As the writer Maya Angelou once said, ‘people will forget what you did, but people will never forget how you made them feel’.”
CSJ
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OCTOBER 2020
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