Technology
communication between systems, leading to more personalised data, enhanced decision- making, and the potential for preventative and predictive care.
But with a focus on the NHS’s self-imposed
target of 2025 for the conclusion of all Trusts having an EPR in place and a base level of digital maturity, there is a large backlog of procurement, impacting other priority targets. It’s creating chaos among suppliers and Trusts alike, trying to meet the demand, but are pushing other priorities down the list, such as an EDMS.
Innovating beyond efficiency In the realm of healthcare innovation, where technologies like EDMS are reshaping the industry, the focus extends beyond mere efficiency. The crucial question arises: How can healthcare Trusts strategically leverage future technologies for a more profound impact? Advanced technologies, including artificial
intelligence (AI), machine learning (ML), robotic process automation (RPA), and language model learning (LLM), are poised to provide clinicians with crucial insights, enhancing diagnostic precision, treatment effectiveness, and overall healthcare delivery. These technologies play a pivotal role as enablers for efficiency, facilitating a shift from reactive to preventative care. This transformative potential is particularly significant for EDMS providers dealing with vast amounts of customer data previously challenging to analyse meaningfully. Through tools like LLM, they can now process this wealth of data, offering valuable insights into individual patient care and comprehensive management data for populations. This technological advancement not
only elevates care at the individual level but also empowers healthcare providers to proactively address the needs of broader patient populations, ushering in a new era of data-driven and preventative healthcare. By harnessing these innovations, Trusts can
move beyond efficiency, creating a healthcare ecosystem prioritising patient-centred care, personalisation, and improved outcomes. However, this ambitious journey necessitates a solid foundation and efficient digital architecture, crucial for the seamless integration of intelligent automation. Despite numerous vendors introducing automation solutions, the challenge remains in achieving the swift integration of new information into patient records, shaping the future landscape of healthcare access.
Navigating transformation In the midst of a technological revolution in a traditionally paper-based and manual-intensive industry, effective change management emerges as a linchpin for success in achieving the desired efficiency. This transformation necessitates stakeholders to undertake the crucial tasks of educating and upskilling healthcare professionals, promoting open data standards, and fostering collaboration among diverse healthcare entities. A holistic approach to technology adoption, coupled with a keen awareness of challenges and potential solutions, becomes pivotal in ushering in a new era of healthcare, where the patient experience stands at the forefront, driven by data-driven insights. In this paradigm shift, the success of a
more efficient healthcare ecosystem lies in guiding ICT and clinical teams away from deeply ingrained manual processes. This involves transitioning from outdated, paper-based systems burdened with inefficiencies and delays to a digitally empowered era. Change management assumes a critical role in ensuring high adoption rates for implemented solutions, underscoring that success is not solely about the technology itself but also hinges on the implementation and change management capabilities of the suppliers.
The imperative for widespread EDMS adoption in NHS Trusts In the landscape of healthcare efficiency, it is notable that despite the manifold benefits of an EDMS, approximately 50% of NHS Trusts still operate without this solution. Many continue to rely on outdated legacy systems, while several ongoing deployments have encountered impediments. However, within the expansive and crucial domain of the NHS, the imperative of digitising patient data is poised to escalate in significance. Acknowledging that EDMS deployments
represent intricate and lengthy programs, necessitating careful planning, resources, and financial commitment, the complexity
often deters Trusts from initiating change. Nevertheless, the potential to realise transformative benefits, both fiscal and operational, cannot be disregarded, particularly in a healthcare environment strained for resources, demanding substantial attention to the nation’s health. With a centralised approach to decision- making about technology implementations and appropriate funds, the roadmap to greater efficiency in the healthcare industry gains the clarity and momentum needed to traverse the challenges. This strategic approach enables seamless coordination, fostering widespread adoption of advanced solutions like an EDMS across NHS Trusts. By consolidating decision- making authority and allocating the necessary resources, healthcare institutions can ensure a unified and efficient transition, unlocking the full potential of transformative technologies for the benefit of patients and the healthcare system as a whole.
CSJ
References 1.
https://publications.parliament.uk/pa/ cm5803/cmselect/cmhealth/223/
report.html
2. ttps://
www.thetimes.co.uk/article/nhs-spent- 1bn-on-storing-medical-records-times-health- commission-bpzn0g6c9
About the author
Jon Pickering is the CEO of Mizaic, provider of Electronic Document Management Solutions for the NHS. An experienced business leader, he has two decades of technology and telecoms expertise, gained in high-growth healthcare, infrastructure and software businesses. With a proven track record of shaping strategic growth, Jon is an energetic and inspiring tech leader with a passion for fuelling collaboration not only within his own organisation, but among the wider supply chain. He is acutely aware of the challenges and opportunities within the healthcare sector, and the advantages that digitisation can bring.
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