Training
behaviours can manifest in various ways and in different contexts which include: l Kindness and courtesy: behaving in a considerate and polite manner towards others, promoting positive interactions in various settings.
l Helping others: assisting someone in need whether it be helping a neighbour carry groceries or offering support to a friend through a tough time.
l Sharing and co-operation: pooling resources, information or skills with others and working collaboratively towards a common goal. Leaving your ego at the door and knowing that a joint success is as important as you achieving something alone.
l Empathy and compassion: understanding and sharing the feelings of others and showing compassion in response to their
needs or challenges.
l Volunteering: giving time and effort to support a cause or organisation without expecting personal gain.
l Altruism: engaging in actions solely for the benefit of others, even when there is no apparent personal benefit.
l Civic engagement: participating in activities that contribute to the betterment of society – such as community service, activism or getting involved in social issues.
l Conflict resolution: using communication and problem-solving skills to address conflicts in a constructive and non-aggressive manner.
Coaching can play a strong role in fostering prosocial behaviours by building self-awareness. A coach has the gift to help individuals understand their values, beliefs, and the
breathe difference
impact of their actions on others. By providing individuals with different perspectives, the coach can encourage individuals to develop an empathetic approach to given situations. In my career journey, I have spent a lot of time with different types of people, working in different environments, latterly and mostly in healthcare settings. I have been fortunate enough to develop training packages, deliver training, encourage change, and manage complex strategies in support of patient safety initiatives. Every time I ask the same question to different teams at all levels of the career spectrum – ‘how good is your communication?’ I would say that 80 – 90% of people would say their communication was good but that of others was not as good as theirs. We have a pre-conceived idea that we
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are great communicators, but the reality is that we are not. We can always improve and for a coach to help strengthen the communication skills of an individual is one of the most important elements within their role. Promoting active listening to enhance interpersonal relationships is a key fundamental of good communication. Goal setting is key to coaching, giving the mentee tasks as part of the coaching programme is important and if the coach can assist individuals in defining and working towards goals that contribute to the well- being of others or society, that is a great achievement. Ultimately, coaching for prosocial
behaviour involves guiding individuals towards a mindset and behaviours that contribute positively to their social environment and the well-being of others around them. Supporting individuals to cultivate a growth mindset and promoting the belief that they can develop and improve themselves through effort and learning is crucial. Linked to all the above is your own
Löwenstein Medical UK Ltd, I E-Centre, Easthampstead Road, Bracknell RG12 1NF
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34
www.clinicalservicesjournal.com I February 2024
reflective practice. This is the process that you can go through to engage in thoughtful and purposeful consideration of the experiences you have had. The actions you have taken and the outcomes of those actions. It involves a conscious effort to gain insights, learn from experiences and enhance your professional and personal development. Reflective practice is used in various fields but is used a lot by healthcare professionals to analyse patient interactions, clinical decisions, and the overall delivery of healthcare interventions. To be able to engage in reflective practice it is important to understand your own thoughts, feelings, and reactions to different situations. An open and honest mindset is key
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