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and return on investment (ROI). We established cross-functional teams, featuring representatives from various departments, to foster collaboration among finance, operations, IT, and stakeholders,” she said, adding these are included in budget reviews, thorough documentation, continu- ous updates, and stakeholder engagement. “To maintain project focus, we set clear timelines and milestones, offering regular progress updates.” Oakland’s Rainey explained that having the


vision is key, but accurately communicating and executing that goal builds trust with all stakeholders involved. “I think building support through our de- partmental actions helped gain trust that we were putting students first and the outcome would be what was demanded,” she said. Portee in North Carolina advised transporta-


tion departments to not attempt to “recreate the wheel,” but to draw resources from colleagues and peers and make sure that the plan is under- stood by all. “The strategic operational plan included a


What are main asks when


issuing an RFP? • Price • Customer service • Meeting demand/availability • Time to complete project


• Other (functionality, approved for by the region, quality, maintenance, safety,


innovation, N/A do not use RFPs.) (Out of 80 responses.)


41% of transportation directors/supervisors said they use a system to rate and grade each


submission to the RFP. (Out of 80 responses.)


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