the electric buses until there’s more statistics and they prove themselves a little bit better and the cost comes down as well.” He shared that gasoline remains a
large part of the fleet out of conve- nience and availability. He provided an example from this past winter, when a field trip traveled north of Kansas City, about three hours away and in cold temperatures. Neosho decided to send gasoline school buses on the trip. Multiple neighboring schools attending the same event used diesel school buses. Marks shared that the diesel buses had problems running in the colder temperature. Neosho buses ended up transporting many of the neighboring students home as well. “We were able to help out the other
districts,” he said. “And we could have done that on propane as well. But that was just a little bit outside of our comfort zone knowing that the buses were going to need to stay running for a longer period of time due to the extreme cold temperatures. So, for us gasoline has been great. And pro- pane has been equally as great, and we’re just working on getting away from the diesel buses.”
Good Partners Marks shared that customer ser-
vice is one of the biggest aspects of partnerships with prospective fuel suppliers. “When you have great customer service, you get good pric- ing on your propane, and you get good pricing on your buses,” he said, adding that the ongoing support helps the district receive parts in addition to the employee training. “I think customer service is [import- ant]. Just having dependability on your [vendors]. It makes your job a whole lot easier.” He added that propane definite-
ly isn’t going away. He shared that being able to rely on suppliers allevi- ates any price concerns.
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“We have a set price for a certain
number of gallons,” he said. “And based on what we know, what we’ve used in the past, we can pretty much guarantee, forecast how many gallons of propane we
use and therefore we’re getting [it] at a lower than market price. And again, you wouldn’t commit if you didn’t have good customer service or a good relationship with your vendors.” ●
DISCOVER A BRAND-NEW LOVE
Want to thank you for your excellent and attentive customer service and quality product! That’s what I call customer service! I can’t tell you the number of times I have been disappointed in no-service companies. - Ben White, Monrovia, CA -
www.stnonline.com 23
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