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Inside


20 SPECIAL REPORTS


20 The Importance of Client Interaction Vendors are easing the transition to new routing software by providing education to school bus customers.


26 School Bus Engine Updates Made Easier Cummins, Inc. and Zonar Systems recently announced an engine update app that promises to save customers time as well as money.


connects to your existing GPS system for real-time insight


can be installed in 20 minutes


5 year warranty


COLUMNS


12 Editor’s Take By Ryan Gray Customer Service Extends To Recruiting New Employees


24 Thought Leader By Robert Pudlewski Defining & Tracking ‘Uptime’ in the School Bus Industry


School Transportation News (ISSN# 1070-3586) Periodicals Postage Paid at Torrance CA and at additional mailing offices, is published monthly except for December, by William E. Paul, Inc. Please address all correspondence to: 5334 Torrance Blvd, Third Floor, Torrance, CA 90503. The base price of an annual subscription is $29.95 per year. Canadian and foreign add $10 for postage; remit U.S. funds only. POSTMASTER: Send address changes to: School Transportation News, P.O. Box 789, Redondo Beach, CA 90277.


8 School Transportation News • JANUARY 2020


58 Publisher’s Corner By Tony Corpin Above & Beyond


SECTIONS 10 Feedback 14 Online 16 Trends 54 Ad Index 55 Product Info 56 Marketplace


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