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D’Errico said Transfinder casts as


wide a net as possible, to make sure everyone is comfortable using the company’s products. “Every single one of our products come packaged with one-on-one training, which is then supplemented with pre-record- ed webinars, online training content and road shows that are available to school districts, as long as they are clients,” D’Errico said. He added that the company is


redesigning its online training to in- corporate interactive content, course assessments and certifications. “Edulog University” supplements


classroom and one-to-one instruction and allows users to train at their own pace, said company consultant Derek Graham. Edulog also trains at its annual user conference.


Misconceptions While routing software can make transportation supervisors’ lives


easier, vendors said the technology should neither be viewed as a cure- all nor should it be feared. Thien said that while routing


software can accomplish key tasks, such as identifying efficiencies and making improvements like reducing the number of bus stops, it cannot completely replace the decisions a router makes every day. “Routing software can automate


many steps but can never replace the local knowledge and judgement of a well-trained routing specialist,” Thien said. “Tyler’s software has many tools for analyzing efficiency, but our goal is to have the software provide routers with good data, so they can make better decisions.” D’Errico reported that another


misconception is that users of the software must be highly technical to use the new technology. “Modern product development principles are centered around


intuitive design and accessibili- ty,” D’Errico said. “In addition, our hands-on approach to implement support services ensures an excel- lent end-user experience, no matter the level of technical acumen our end-users may have.” Papa said the biggest miscon-


ception he has witnessed is school districts assuming that all software providers are the same and that price should drive the final decision. “They should consider the features, bene- fits and solutions that are provided by each vendor, in comparison to their needs,” Papa urged. “It’s not a one size fits all product


or solution,” he noted. “Before de- ciding, they should ask other school districts about their experiences. They all have similar challenges, and the best way to learn about routing products is to ask other districts about their experiences,” he concluded. ●


QUAL IT Y MAT TERS


www.stnonline.com 23


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