search.noResults

search.searching

dataCollection.invalidEmail
note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
efficient software options are also important. For example, Thien said that when parents request their district share the location of the bus (think Lyft or Uber), that’s usually not the real goal. “What they’re really asking for is to know precisely when their student


should walk out the door to meet the bus,” he added. Sharing the bus location, while possible, isn’t usually the best way to


solve the problem. In fact, Thien pointed out that it can lead to more prob- lems, such as parents trying to chase down a missed bus. Perhaps a better option instead of configuring the app so the parent can see the map or real time bus location, he suggested, is simply to provide live-updated ETAs. Not to be overlooked are provisions for receiving feedback to make


improvements. For Durham School Services, feedback is tracked by dis- patchers and an operations team. “They are the ones using it and are often made aware by our parents if


there is anything that needs to be corrected with the app,” Boettcher said. Often this is as simple as updating the bus on the route. Boettcher suggested, “When the regularly assigned bus is scheduled for


service, the operations team needs to make sure the correct replacement is assigned and updated in the system, so that our parents are able to properly see the bus arrival on their route.” The Here Comes the Bus app, which Cal/Amp acquired last year when


purchasing Synovia Solutions, can be enhanced with a student ridership feature that tracks students as they board and depart buses. A team of customer support professionals is also available to help parents and fleet directors work through technical issues. “When combined, the app can provide an experience akin to what airlines deliver when tracking aircraft arrivals and departures, and the whereabouts of luggage in transit,” said Here Comes the Bus spokesman Bryan Mitchell. Tyler Technologies takes several steps to foster communications with


clients. Through a community forum, users can access tips and tricks from other clients, support reps, and the company’s development team. In turn, the team picks up user suggestions about its apps from the


same forum. The team also holds an annual user conference that includes classes and forums for clients, plus additional feedback opportunities. Clients can also make suggestions through an option within the rout-


ing software. Comments are reviewed by the development team, and where warranted, incorporated into app updates. In some cases, this pro- cess incudes direct responses to the originator of the suggestion. Whatever the options are with any given app, school systems that have


not yet explored tracking systems may want to investigate the possi- bilities they offer. “I cannot imagine a system without a parent app and district dashboard,” Riveros admitted. “We are hooked on it.” At the same time, Riveros highlighted that planners must be prepared


for the work that is involved in rolling out a new system. But in the end, it should be worth the effort. “As part of our district five-year strategic plan, we work to ensure that buses are trusted as safe places by students, parents and staff,” Riveros confirmed. “Knowing where your child is on a bus in the community adds to our transparency, and aids everyone in further trusting us with their most precious cargo, their children.” ●


Ensuring students get on the right bus and get off at the right stop since 2013


Smallville Independent School District *011068*


CLARK KENT


Student Tracking/ Authorization


GPS Fleet Tracking


Pre/Post-Trip Inspection


Automated Reports


512.686.2360


smart-tag.net sales@smart-tag.net


www.stnonline.com 35


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60