SUPPLEMENT


automating order processing allows software to


integrate with online stores to This not only


process orders, and update order statuses automatically.


enhances


speed but also keeps customers informed, particularly useful for businesses processing high volumes of orders. Automation in shipping is another key area


for improvement. Tasks like label generation, address validation, and shipment tracking can be streamlined, saving time and minimising errors. In fact, using the right software can reduce manual workloads by up to 80%, freeing teams to focus on more strategic tasks, notes FedEx. Overall,


increases


automating fulfilment operational


efficiency,


processes reduces


costs, and improves customer satisfaction by ensuring orders are processed and shipped quickly and accurately, making it a vital tool for any e-commerce business looking to scale and optimise.


3. Streamline returns Returns are a significant aspect of e-commerce, with return rates averaging 20- 30%. Efficiently managing returns is essential for ensuring that returned goods are quickly processed, restocked, and available for resale, maintaining a smooth fulfilment operation. To improve the returns process, start by


implementing a clear and customer-friendly return policy. Make the process as simple as possible by providing pre-printed return labels, commercial invoices (if required), and convenient drop-off options at retail points or lockers. These steps make returns easier for customers, improving their experience. On the operational side, using software


to manage returns efficiently can save time and


reduce errors. helps Additionally, streamline the dedicating


a specific area in the warehouse to handle returns


process.


Technology like RFID scanners and warehouse management systems can further enhance efficiency, enabling quicker sorting and restocking. Quality control is also critical— ensuring that returned items are inspected thoroughly to prevent damaged or unsuitable goods from being resold. By optimising both the customer-facing and sides of can


operational businesses


minimise turning


returns management, disruptions,


reduce costs, and improve overall customer satisfaction,


returns into opportunity for operational improvement. an verify,


4. Harness your data Data is a powerful tool for improving fulfilment operations, offering insights that can enhance efficiency, optimise stock control, and reduce return rates. To harness its full potential, start by


identifying key performance (KPIs) to track. These might indicators include order


processing time, accuracy, cost per order, and on-time delivery. By analysing these metrics, businesses can pinpoint areas for improvement and streamline processes. In returns management, tracking KPIs like processing time,


reasons for instance, identifying common Each strategy has its advantages depending


on your operation’s size and needs. The key, as FedEx suggests, is finding the right approach that maximises efficiency for your specific setup. Whether


through reworking


warehouse layout or adopting a more effective picking method, small adjustments can lead to faster, more accurate order fulfilment and better overall performance, says FedEx.


the


returns, and


products with the highest return rates can reveal inefficiencies and reduce overall return volumes. For


issues with frequently returned items may help address quality or product description problems, leading to fewer returns. Historical and real-time sales data is also


valuable for demand forecasting. By analysing this data, companies can predict which items will sell and in what quantities, helping to avoid stockouts and overstock situations. This not only improves inventory management but also reduces the likelihood of having to discount excess stock. By


using manage data returns,


to monitor and


forecast


performance, demand,


businesses can make more informed decisions that lead to greater efficiency, lower costs, and a more streamlined fulfilment process.


5. Review your order picking Improving the efficiency of order picking is another key way


“Effective inventory


management is crucial for operational efficiency. It’s not


just about tracking current stock levels and understanding what’s incoming or outgoing, but also knowing the exact location of items throughout the supply chain or warehouse”


to streamline fulfillment.


Faster picking means more orders processed and delivered to packing sooner, allowing for quicker shipping. Start by evaluating your warehouse layout,


as it plays a critical role in efficient picking. An optimised layout should prioritise smooth movement


and logical stocking, such as


placing high-volume items closer to the packing area for quicker access. Next, assess your picking strategies to see


if there’s room for improvement. Different methods can significantly impact productivity, and it’s important to choose the right one for your business. For example, single-order picking involves handling one order at a time, while batch picking allows you to gather items for multiple orders in one go. Zone picking, another option, assigns workers to specific areas, passing orders between zones as needed.


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