SUPPLEMENT


unloading, and additional support to facilitate rapid delivery. Our operations are equipped with automated processes that streamline the handling of shipments for some of the largest online retailers, further improving our efficiency and response times to meet the fast-paced demands of e-commerce delivery. “As United Cargo experiences growth in volumes due to the rise


of e-commerce, we are aware of the environmental responsibilities that accompany this expansion. Our mission to connect people and unite the world includes a commitment to safeguarding our planet for current and future generations. This is why we are taking decisive steps to address climate change through meaningful actions.” United Airlines is dedicated to achieving net-zero emissions by


2050, and it aims to accomplish this ambitious goal by eliminating 100% of greenhouse gas emissions, not through voluntary carbon offsets, but through actual reductions in our flying emissions. This commitment is “not just a statement; it’s a pledge” to pursue the more challenging, yet significantly more impactful route of tangible emission reductions, says the airline. “Our cargo customers are at the forefront of this initiative, being


the largest purchasers of sustainable aviation fuel (SAF), which is a cornerstone of our strategy. By investing in the latest sustainable technologies, such as electric forklifts, and actively engaging in various other eco-friendly projects, we are making sustainability an integral part of our future roadmap. With more initiatives in the pipeline, United Airlines Cargo is not just adapting to the demands of e-commerce but is doing so with a steadfast focus on environmental stewardship.”


Global network expansion As a passenger airline at its core, its network’s growth is primarily driven by passenger travel patterns. Nevertheless, United Airlines Cargo boasts one of the most extensive networks in the industry, which allows it to explore new destinations such as Greenland, Mongolia, Marrakesh and Morocco. United Cargo is continuously looking at opportunities in these emerging e-commerce markets and regions experiencing a rise in demand. “Our strategy involves identifying and tapping into e-commerce


business opportunities that align with these new and existing routes. We anticipate that as passenger


travel to these areas


increases, e-commerce will naturally follow suit. This approach ensures that our network expansion not only meets the needs of our passengers but also supports the growth of e-commerce so we can provide comprehensive service to these burgeoning markets,’ notes the spokesperson.


Diverse needs of businesses The focus of small and medium businesses (SMB) increasingly relying on e-commerce for international trade are to the fore of United’s thinking. “United Cargo is committed to supporting the diverse needs of


businesses of all sizes, including SMBs, that are expanding their reach through international e-commerce. Recognising the unique challenges faced by SMBs, we have tailored our services to be accessible and user-friendly. “Our online booking tools, available on our website and through


various marketplaces, empower SMBs to book shipments with ease and convenience. This gives access to cargo space for all customers, ensuring that SMBs can secure transportation for their goods even on flights that are predominantly occupied by larger shipments. By providing these flexible solutions, we are enabling SMBs to participate competitively


in the global marketplace, fostering


growth and expanding their potential for international trade,” says the spokesperson. The surge in e-commerce has not prompted United Airlines Cargo


to introduce entirely new cargo products, but it has significantly influenced the enhancement of existing offerings. The focus is on ensuring that its current product line-up is fully aligned with the evolving requirements of customers, particularly those in the online retail sector. It is actively working towards making all products available for booking through various marketplaces and the online tool. While this integration is still in progress, the goal is to be fully prepared to meet the specific needs of e-commerce customers, ensuring that services are as accessible and efficient as possible for them. United Airlines Cargo is harnessing the power of data analytics to enhance operational efficiency and accurately forecast demand,


5


especially in the face of the unpredictable peaks associated with e-commerce. There is a dedicated team whose primary focus is on demand forecasting and operational optimisation. This team performs exceptional work, consistently delivering forecasts that are grounded in factual data and developing budgets that align with the business’s needs. “At United Cargo, we often remark that while our operations are


driven by a huge heart, it is our analytics team that serves as the brains behind our success. Their analytical prowess enables us to stay ahead of the curve, ensuring that we are well-prepared to manage the dynamic nature of e-commerce and its impact on our operations. “In the rapidly evolving landscape of e-commerce cargo, United


Cargo is poised to face challenges head-on as we strive to maintain our competitive edge. As more logistics and shipping companies invest in this space, our strategy is to let the quality of our service be our distinguishing factor. We pride ourselves on offering top-tier shipping products, bolstered by our extensive and robust network. “Our commitment to excellence in service, reliability, and


customer satisfaction is unwavering. We continuously invest in our infrastructure, technology, and people to ensure that we not only meet but exceed the expectations of our customers. By focusing on these core areas, we aim to differentiate ourselves in a crowded market and remain the preferred choice for e-commerce cargo solutions. “As international e-commerce shipments continue to grow, United


Airlines Cargo places the utmost importance on compliance with customs regulations and the security of shipments. Safety is, and always will be, our number one priority. To uphold this commitment, we have dedicated members of our team who specialise in safety and are well-versed in government regulations. These professionals are tasked with staying current on all customs requirements and ensuring that our processes and procedures are in full compliance,” concludes the spokesperson.


“Our strategy involves


identifying and tapping into e-commerce business


opportunities


that align with these new and existing routes.”


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