AIR CARG O WEEK
E-COMMERCE
UNITED CARGO: STREAMLINING E-COMMERCE
“United Airlines Cargo is actively embracing innovative technologies to streamline our processes and elevate the level of service for e-commerce- related shipments.”
U
nited Cargo has certainly felt the positive effects of the e-commerce boom, which has gained widespread popularity around the world. This surge has been a boon for the airline, allowing it to make the most of its aircraft capacity by accommodating
the typically smaller shipments that
come with e-commerce. While they are still all about building strong, personal connections with customers, the addition of e-commerce has been a great complement, helping the carrier make better use of its cargo space. An airline spokesperson says: “Looking forward, we expect to
see this trend evolving over the next five years, and we’re geared up to tweak our approach to stay in step with the market’s shifting demands. Our commitment to top-notch service stands firm for all our clients, from traditional enterprises to online marketplaces, making sure that we’re there to handle their shipping needs on our flights whenever it makes sense for them financially.”
Evaluate and enhance The spokesperson continues: “The upsurge in e-commerce shipments has prompted United Airlines Cargo to evaluate and enhance our infrastructure to accommodate the growing volume.” This year, the carrier has made a strategic investment with the
opening of a state-of-the-art 16,500 sq m cargo facility at Newark Liberty International Airport. This expansion represents a net increase of over 7,700 sq m in operational space, significantly bolstering one of the airline’s highest revenue-generating hubs. With the addition of its existing 15,400 sq m on-airport property, it can now boast a total of 31,900 sq m dedicated to cargo operations at Newark Liberty International Airport (EWR). “This new facility has been designed with the future in mind,
ensuring that we are well-equipped to manage any surges in demand, particularly those arising from e-commerce. This development is a testament to our commitment to future-proofing our operations and our foresight in planning for the evolving needs of the cargo industry.
4 “United Airlines Cargo is actively embracing innovative technologies to
streamline our processes and elevate the level of service for e-commerce- related shipments. Our recent initiatives include a comprehensive update of our website and the launch of a new booking tool earlier this year, which simplifies the booking experience for our customers. Additionally, we have ventured into online marketplaces, catering specifically to shipments under 300 kilograms, which are typically associated with e-commerce transactions. This move is particularly aimed at optimising the use of available space on our aircraft for smaller shipments, ensuring efficiency and speed in our delivery. “We are continuously exploring opportunities to enhance our capabilities to
technological provide greater transparency and
convenience for our customers. With several projects currently underway, we are excited to announce more developments in the near future. Our commitment to technology and service enhancement is unwavering as we adapt to the growth of the e-commerce industry,” said the spokesperson.
Emphasis on deliveries With the emphasis on same-day and next-day deliveries in e-commerce, how does United Airlines Cargo plan to meet the growing demand for faster delivery times? United Cargo recognises the critical
importance of expedited
delivery in today’s e-commerce landscape, where same-day and next-day delivery options have become a standard expectation. With the speed of air transport, it offers same-day deliveries from large market areas. The spokesperson says: “Our priority shipping options, including our
UAPremium service, are designed to cater to urgent shipments that exceed 100 pounds, ensuring they are transported swiftly and with the utmost care across the globe. UAPremium shipments are given high boarding priority and are closely monitored throughout their journey from origin to destination. We are committed to providing enhanced services such as expedited monitoring, faster loading and
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