AUDI TING & CONSULTING
Sponsored by Lynn Webster Consultants Ltd ASK THE EXPERTS
Lynn Webster Consultants (LWC) Ltd has over 35 years of experience in providing essential expertise for organisations in FM and cleaning. Here, the company explains what underpins cutting-edge consultancy provision.
Lynn Webster Consultants (LWC) Ltd prides itself on being a source of essential expertise for organisations operating in the FM and cleaning arenas. The company has built its reputation on a foundation of professionalism and expertise. LWC Ltd operates under the service banners of consultancy, compliance and audit, and, with clients that include cleaning and FM companies and in-house services within and across the various sectors, the business holds a considerable body of knowledge and on-the-ground experience.
LWC Ltd recognises that each service provider has its own particular needs relating to its current and future client base. FMs can be overwhelmed by information and options available to them, and LWC Ltd provides the support and help needed to ensure cost-effective and quality-driven services.
an organisation; applicable to both in-house and external service delivery models. CIMS is the ISSA management standard that provides the fundamental features of a successful, quality cleaning delivery in an organisation; applicable to both in-house and external service delivery models.
LWC Ltd demonstrates a business commitment to developing and extending the cutting-edge nature of the consultancy provision. Streamlined and well-defined processes underpin quality and LWC Ltd evidence the effectiveness of services with their professional approach to auditing. LWC Ltd offers independent investigation and reporting service. Cleaning audit and the audit of associated services, are specialist areas that need high levels of technical competence. The expert intervention of independent cleaning audit services is shown to reduce the need for day-to- day arbitration between clients and the service provider, which in turn can reduce costs; at the same time the client can be sure that contractual requirements are being fulfilled.
With substantial expertise across the hospitality, leisure, retail, healthcare and education sectors, LWC Ltd offers a range of approaches and processes. FMs can be assured of receiving the precise and relevant information needed to make necessary changes and improvements to their own services delivered in a professional and personable manner.
Professional consultancy services address all aspects of cleaning, FM and associated service and contract management. Examples of consultancy work include: facilitating the early stages of an outsourcing strategy; comprehensive support for procurement through each stage of tendering and contracting processes; defining cleaning standards and specifications; setting specifications and service level agreements; defining appropriate key performance indicators; designing and implementing audit procedures; identification of knowledge and skills ‘gaps’; hands-on project management and full support with service delivery changes and contract mobilisations.
Lynn Webster, Managing Director at LWC Ltd, was one of few industry professionals in the UK to be accredited as an Industry Certification Expert (I.C.E), which enables her to provide the guidance and support for organisations seeking certification to the Cleaning Industry Management Standard (CIMS).
CIMS is the ISSA management standard that provides the fundamental features of a successful, quality cleaning delivery in
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Training expertise at LWC Ltd is recognised as second-to-none, with specialist training provision that support clients in addressing urgent need situations; e.g. in the delivery of timely infection prevention training to staff as a front-line defence and preparation for the onset of potential outbreaks.
Mentoring and coaching packages provide one-to-one guidance and knowledge for FM professionals faced with a need to understand the essentials of effective cleaning, while bespoke programmes equip them with the essential skills and knowledge required to fulfil contractual obligations and client expectations.
LWC Ltd has established a sound reputation as a reliable and expert provider of cost-effective and quality- driven solutions and support to the facilities management industry, and continues to develop relevant, client- focused expertise across the business both in the UK and internationally.
www.lwc-ltd.co.uk
T: 07940 176 305 E:
lynn@lwc-ltd.co.uk
W:
lwc-ltd.co.uk @SparkLynn
Tomorrow’s FM Yearbook 2019/20
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