RECYCLING AND WASTE MANAGEMENT
"To be successful it’s now essential for
suppliers to provide a quality customer experience and agile response to
fast-changing client demands."
patterns, maintenance needs, and occupant behavior. But so often, we are data rich and insight poor. Consolidating the data into a central command center, overlaying intelligence to provide insight and making it a system for action is where we transform data into an enabler. This data-driven approach will help optimise operations and enhance the overall facility experience.
Enhanced service delivery: Integrated FM services will continue to emphasise service quality and customer satisfaction. Service providers will leverage technology, data, and performance metrics to ensure consistent and high-quality service delivery, targeted where and when it’s needed. Continuous improvement and innovation will be key drivers to meet the evolving needs and expectations of clients and occupants.
But the road to delivering stellar integrated FM Services is strewn with challenges to which I have already alluded - a fragmented tech stack, rigidity of technology solutions, lack of interoperability, resistance to change, and escalating costs are just a few of them. How can we unblock this? Let me share Q3’s experience.
Interoperability and integrations: One of the major pain points in FM operations has been the lack of interoperability and integration with existing solutions. FM professionals have long struggled to find a software tool that can seamlessly integrate with their diverse tech stack. For Q3, Facilio's platform offers a level of interoperability that was previously unattainable, allowing for integration with existing systems and giving data context to help deliver a unified user experience. The platform's single sign-on capability has been a real game- changer, saving us all a lot of time and hassle.
Flexibility and adaptability: Traditionally, FM software providers have offered rigid, structured solutions that force property operators and FM
www.tomorrowsfm.com
managers to conform to their predefined workflows. This has hindered their ability to deliver a truly customer- centric experience.
Recognising this frustration, at Q3, we sought a tech partner that could provide a higher level of flexibility, leading us to Facilio and its innovative CaFM software platform. It meaningfully connects people, systems and processes, and adapts to our clients’ needs and focuses on their business goals. Our FM managers can customise the software to meet their unique operational needs, enabling a seamless user experience (UX) that enhances customer satisfaction.
One interesting aspect of the way we deploy Facilio across our IFM contracts, is that the IP lies with the client, so if we move on, they retain their data history and continuity.
Reporting and auditing: Stringent Net Zero regulations and the need to measure and control operational carbon emissions have made comprehensive reporting and auditing essential. Unfortunately, many existing tools in the market fall short in this aspect. At Q3, we understood the importance of portfolio-wide visibility and quick report generation for auditing purposes. Through Facilio's CaFM platform, we now have access to real-time energy reporting and auditing features, making it easier for FM managers to prepare for audits and management discussions.
The demand for integrated FM solutions built on a robust, connected CaFM software is growing rapidly in the UK and European markets. It is high time we upended legacy systems and embraced change to create a better customer experience while maximising the potential of our clients’ people and their buildings.
https://facilio.com/ TOMORROW’S FM | 43
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