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JOIN FM COMPANIES FRESHENING UP THEIR SERVICES WITH LEMON
CONTACT CENTRE In today's fast-paced world, forward-thinking facilities companies striving to streamline operations, elevate customer service and optimise resources, are partnering with outsourced contact centres, like Lemon. These partnerships provide the essential support needed for seamless customer interaction and workflow management, empowering internal teams to focus on delivering a first-class service by leveraging the resources and technology of the outsourcer to maximise flexibility and scalability.
By outsourcing call and email handling, you gain the additional bandwidth to focus on key areas of your business, fostering growth and operational efficiency without sacrificing customer support. Backed by Lemon Contact Centre's extensive 20-year expertise in the facilities arena, Lemon haven't merely navigated through challenges; we've honed the skill
of foreseeing and surpassing your multifaceted requirements.
In the ever- changing FM landscape, scalability and flexibility reign supreme and companies like Lemon Contact Centre are well equipped to optimise resource quickly and efficiently to manage any spikes in demand. Offering a full turnkey solution, handling calls and emails from start to finish - from triage to dispatch - Lemon’s customer-centric approach and state-of-the-art technology ensures a smooth experience, whatever the communication channel.
Full integration into any existing CAFM systems and client portals means there is a seamless flow of requests, process monitoring, and
maximum eco
access to your information, and with timely responses to service requests as a priority, outsourcing these services to companies like Lemon, ensures the prompt dispatch of the right operative to the right location - eliminating stressful bottlenecks and delays.
Monitoring and reporting are crucial in the data-driven FM sector, with compliance and quality assurance a key priority. In response, Lemon provides timely and accurate call reporting, allowing you to monitor performance in real-time and make informed decisions. With robust quality assurance mechanisms, including call recording, comprehensive training and independent compliance audits, you can have total peace of mind that your data, and that of your customers, is always safe and secure.
Lemon has established itself as a leader in the contact centre industry, boasting the highest level of ISO and industry certifications. Our commitment to a UK based 24/7/365 service, seamless communication, and insightful reporting isn’t just a promise - it's a benchmark for others to follow.
Call: 0800 612 7595
www.lemoncontactcentre.co.uk
10 | TOMORROW’S FM
twitter.com/TomorrowsFM
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