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GROSVENOR SERVICES EXPANDS BUSINESS ACROSS FOUR KEY UNIBAIL- RODAMCO-WESTFIELD
DESTINATIONS Grosvenor Services has announced the retention of its facilities management contract at Europe’s largest shopping centre, Westfield London, marking a significant achievement in our long-standing partnership with Unibail-Rodamco- Westfield (URW).
Alongside this retention, Grosvenor has successfully expanded this relationship with three additional shopping centres to provide comprehensive cleaning, facilities management, and environmental services. This multi-million partnership includes three new locations: Westfield Stratford City, and Centrale & Whitgift in Croydon.
Originally awarded in 2016, the URW contract exemplifies Grosvenor’s commitment to service
PRINCIPLE RETAINS THE GHERKIN IN THREE-YEAR DEAL
Principle Cleaning Services has been awarded a three-year contract extension at 30 St Mary Axe, also known as the Gherkin, one of London’s most iconic buildings.
The new deal, awarded after a competitive tender, will see Principle, which has worked with 30 St Mary Axe for over a decade, continue to provide horizontal and internal and external vertical services along with waste management, pest control, stone cleaning and washroom services.
Designed by Foster + Partners as London’s first ecological tall building, it stands 180 metres high with 40 floors - primarily of office space and Searcys providing private function rooms and a restaurant and bar area on the top three floors.
Clare Jackaman, Operations Director at 30 St Mary Axe, said: “We are
maximum eco
excellence in facilities management plays a vital role in creating a seamless, welcoming and high- quality environment across our destinations, benefiting both our visitors and retailers.”
excellence, aligning with URW’s high standards to ensure an exceptional experience for every guest. This five-year extension, which began on 1st November 2024, leverages Grosvenor’s extensive experience managing high-footfall, complex retail environments while tailoring services to the unique retail and hospitality requirements of each site.
Katie Wyle, Head of Shopping Management at Unibail-Rodamco- Westfield, said: “We are delighted to continue and extend our partnership with Grosvenor Services. Their commitment to
delighted that Principle Cleaning Services has retained the contract at the Gherkin. Their exceptional service on site, combined with their attention to detail in the tender process and competitive pricing, made them a hard competitor to match.
“They are a people-focused company, prioritising not only their clients but also their workforce, which is reflected in the high standards of work delivered, strong staff progression and excellent staff retention. We look forward to continuing our partnership and growing together.”
Tom Lloyd, Principle’s CEO, said: “Retaining this contract is testament to the hard work of our team in keeping this world-famous building spotless for its many stakeholders. As part of our ongoing partnership, we-evaluated every element of the existing delivery model to identify synergies between both horizontal and vertical services to provide an
Bernard McCauley, Group Managing Director of Grosvenor Services said: “We are proud of our long- standing relationship with Westfield as a trusted partner of choice for over eight years. We are delighted to extend this partnership, and we look forward to working with URW over the next five years to ensure the highest standards, bespoke service and excellent guest experience. This relationship is testament to the hard work and dedication of our talented team, who fully embrace our vision, and the values and goals of URW.”
Call: (+44) 01754 879 080
Email: enquiriesuk@
grosvenorservices.com
www.grosvenorservices.com
integrated, site-managed model, which delivers economies of scale.
“The building’s design makes it a unique and challenging contract from a cleaning perspective. Each year we have delivered service improvements via our annual refresh programme and we plan to bring further innovation to the contract over the next three years.”
www.principleclean.com
https://chsa.co.uk/wp-content/uploads/2024/09/CHSA-Chemical-Disinfectant-White-Paper.pdf 06 | TOMORROW’S FM
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