ROBOTICS A ROBO-LUTION IN CLEANING
Tomorrow’s FM caught up with ICE to work through some commonly asked questions. Here’s what the company had to say on all things robotic.
Q: What are some of the biggest misconceptions or reservations customers have about the
deployment of cleaning robots? ICE have been pioneering robotic cleaning for over a decade so it’s fair to say we have encountered numerous reservations and misconceptions along the way! The most common and obvious misconception is that cleaning robots will replace people and take away their jobs. This is certainly not the case and is something we have been educating the market on over a number of years. It hasn’t been an easy road, but the cleaning industry is now truly embracing the fact that automation isn’t about replacing operatives, it is about collaboration, working
alongside the robotic equipment and redeploying the valuable resource elsewhere, such as for thorough detailed cleaning tasks.
Q: What are the benefits of deploying cleaning robots through the installation and servicing model
offered by ICE? ICE provide three detailed training sessions when installing autonomous equipment from our ICE Co-botics range. These essential sessions cover mapping, operation, daily maintenance, data and reporting. In addition, we also highly recommend the extra security of our full-service maintenance package for all robotic equipment. This is vital and gives peace of mind that any issues with the equipment can be fixed by an expert ICE engineer.
If the machine breaks down, we will ensure that an engineer is on site within 24 hours. If we can’t fix the issue during the first visit, we will ensure that a temporary loan machine is in site within 72 hours of the initial call ensuring that cleaning can continue whilst your machine is repaired. We also offer ICE SMARTcall, a technical support service that allows the operatives to have a live video call via the ICE App, to enable us to diagnose and fix remotely where possible.
Q: What’s the importance of designing robots that can clean in collaboration with, rather than just replacing, human
workers? Designing robotic equipment to work in conjunction with humans is crucial as human interaction will always be necessary. The collaboration between robots and humans delivers consistently high standards – the data available from the autonomous equipment quantifies and proves cleaning results whilst enhancing standards delivered by the cleaning operative who has more time to focus on detailed cleaning.
It is also a more flexible approach as robots can be programmed to perform specific tasks, but they cannot adapt to unexpected changes as well as humans can. Overall, designing floor cleaning robots that collaborate with humans is more efficient, flexible, and inclusive than designing robots that replace them. By working together, humans and robots can create a cleaner and safer environment for everyone.
38 | TOMORROW’S FM
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