CAFM, IT & TECHNOLOGYAFM, IT ENTER THE SIMULATION
How does technology empower hospitality facilities to attract, train, and upskill a new generation of maintenance engineers, asks Dan Clapper, HVAC and FM Market Director for Interplay Learning.
Technology is having a seismic impact on how facilities management teams prepare new maintenance engineers for the job and ensure current employees continue to upgrade their skills and qualifications.
Artificial intelligence, 3D simulation technology, and virtual reality have unlocked an array of training and learning opportunities that are more engaging and effective than traditional methods. Embracing new technology empowers facilities managers to get new hires ready to work faster and provides experienced maintenance engineers with tools for regular skills assessments and ongoing learning.
Even more importantly, new technologies can help attract top talent from the digital-first generation and enhance employee retention — helping facilities managers combat the chronic skilled labor shortage that is one of the industry’s major challenges.
Some organisations have accepted that frequent turnover on their engineering teams—and the associated costs— are simply part of the business. However scalable, immersive training solutions driven by advanced technology can have an immediate impact on reducing turnover and quickly deliver measurable improvements in productivity and team results.
A thoughtful training strategy can ultimately help organisations streamline operations, enhance performance and productivity, ensure continuity, and boost customer satisfaction — and profitability.
“Immersive, self- paced, expert-led learning results in improved outcomes and retention rates compared to traditional training methods.”
Traditionally, industry training for the skilled trades has been delivered as in-classroom instruction and one-on- one training on the job. But those traditional methods don’t always sync with today’s workflows and often don’t engage
younger employees as digital-first learning becomes increasingly prevalent. Today’s employers need solutions that match the way new hires want to learn and prepare for work in the field, plus provide ongoing opportunities for team members to upskill.
Technology-based learning platforms have been demonstrated to be more effective for skilled trades training. Immersive, self-paced, expert-led learning results in improved outcomes and retention rates compared to traditional training methods.
Well-trained engineers can accomplish work orders faster and more accurately. With more information and time, they can also conduct proactive rather than reactive maintenance, extending the life of equipment. They can also respond to service calls faster, decrease callbacks, and keep guests happy.
Creating career laddering programs (like aligning employee responsibilities to growth opportunities, for example) helps improve employee engagement and reduce turnover, which can prevent you and your business from being understaffed. Younger generations are increasingly interested in career laddering and formalized in-house training programs that enable growth. With an effective training program in place, you’ll be able to broaden your candidate pool and reduce turnover with training designed to both upskill newer engineers and refresh experienced engineers.
Because different employees bring different skill sets and experiences to the table, the most efficient training allows managers to customise it to the needs of each learner. With curated learning paths, engineers learn the right skills, in the right order. Managers can identify skill gaps in their team and address them before they result in a callback.
Effective digital training programs also include assessments to identify skill gaps and measure what learners know before and after training. And advanced analytics help managers intercept challenges more quickly. When they can identify workers who are struggling and the skills that are challenging them, managers can offer support and create and implement personalised training paths.
Engineers trained through VR and simulation training and other technology-driven learning solutions are better equipped and more confident when they encounter real job sites. Their performance is more reliable, accurate, and faster than that of workers who have only experienced traditional training environments.
www.interplaylearning.com
30 | TOMORROW’S FM
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