10 QUESTIONS
10 Questions with... Norman Niven
Each issue we ask an industry professional the Tomorrow’s Care 10 Questions. This month, we chatted to Norman Niven, Chief Executive from
telmenow.com.
Q2 Q3
WHO, IN ANY OTHER INDUSTRY, DO YOU MOST ADMIRE?
James Dyson
HOW WOULD YOU IMPROVE THE CARE SECTOR?
Develop products and services that are well designed and well built that have a real benefit to people – and then ask them to pay for the products.
Direct to consumer is the only way that care can be afforded in the future, with people who are unable to afford to pay being supported through bursaries set up with the proceeds of consumers.
Q4 Q1
HOW DID YOU GET INTO THE CARE INDUSTRY?
I am a qualified pharmacist and established my pharmacy in Stockport, Cheshire, in 1986. I developed a very close working relationship with care homes that I provided medicines and training to.
However, most significantly, developing a medication administration system that improved the efficiency of medication administration and management in 1991. The system, Nomad, is now used by care homes and community care units such as sheltered housing and individuals at home. I developed a second medication management system in 2008, Biodose, which accommodates medicinal liquids as well tablets and capsules.
I have vested hundreds of care homes, sheltered housing units and many local authorities and social service departments in the 30 years since opening my pharmacy.
- 44 -
IF YOU COULD HAVE ANY SUPER POWER FOR A DAY WHAT
WOULD IT BE? ‘Grandadpower’ – the ability to manage the visit of all my
grandchildren without collapsing in a heap when they have gone.
Q5
WHAT IS THE BIGGEST CHALLENGE FACING THE CARE
INDUSTRY TODAY? Diminishing funding from the government with increasing demand from the public- something has to give.
Q6 Q7
IF YOU COULD HAVE A DINNER PARTY WITH ANY THREE
PEOPLE, DEAD OR ALIVE WHO WOULD IT BE? John D. Rockefeller, Bill Gates and Mark Zuckerberg.
WHAT IS THE BEST ADVICE YOU COULD GIVE TO SOMEONE NEW
COMING INTO THE CARE PROFESSION? Spend as much time as possible doing market research before you launch a product or service - it is better than finding a competitor(s) aſter launch.
Q8 Q9
WHAT WOULD YOU LIKE TO SEE IN A FUTURE ISSUE OF
TOMORROW’S CARE? A comparison of care services across Europe.
THIS YEAR HAS BEEN AN EVENTFUL ONE SO FAR; WITH
THIS IN MIND WHAT DO YOU THINK THE FUTURE HOLDS FOR THE CARE INDUSTRY? More people will live longer and so will have longer to live with infirmity. Care will become more important, but will have to change its structure and funding methods.
Q10
TIM JONES, GROUP DIRECTOR FROM RIGHT
AT HOME UK, ASKED: FINALLY, WHAT BENEFITS DO YOU THINK FRANCHISING BRINGS TO BUSINESSES WORKING IN THE CARE SECTOR? I think it has limited value.
www.telmenow.com www.tomorrowscare.co.uk
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48
