WHAT’S NEW? NEW WALFINCH FRANCHISEES
COMMIT TO OUTSTANDING CARE When friends Laura Piniero and Angela Harding saw what they considered to be poor care, they knew they could deliver much higher quality care than that. Recently they became the Walfinch franchisees for Southampton and are already working hard towards achieving an ‘outstanding’ rating from the CQC.
Laura, a former restaurateur who was the chef in a care home, said: “Angela was a carer and activities co-ordinator there and we agreed that there were things that could be done better. As employees we felt our hands were tied, so we decided to open our own care business.
“We looked at several homecare franchises. None were quite right, until we met the team behind Walfinch. Like us, everyone there believed that treating all clients and carers as equals delivered the best possible care.
“We see our care team as equal partners in building a high- quality care service, so we treat our carers fairly, listen to their suggestions and never expect them to do anything that we would not do ourselves.”
Laura and Angela now have seven homecare clients and five carers, with two more being onboarded this month. “Slow and steady growth means we can maintain our high standards,” said Laura. “We are aiming to achieve a CQC outstanding rating.”
THE IMPORTANCE OF FAMILY
Angela commented: “Family involvement is key to success in care, provided the client wants it. Walfinch franchisees get access to an app called CareFor, on which carers record their notes about the client. We encourage families to look at them, which means better communication, the key to better care.”
GOING THE EXTRA MILE
“Recently our client Ann told our carer Susan that she wanted to bake bread, so they did it together. It’s rewarding to build a team that goes the extra mile and ties in with Walfinch’s aim to deliver fun with our care services,” said Angela.
“When it comes to franchisee support Walfinch has got it right. They have the same attitudes to care as we do, and their support in starting and running out business has been excellent. We had the passion, but we could not have got this far, this fast, without them.”
The minimum investment for a Walfinch franchise is £25,000+VAT, plus working capital of £60,000 (totalling £90,000). The company can introduce you to franchise funding specialists.
https://walfinchfranchising.com/
54% OF HOME CARERS CONSIDERED LEAVING
THE SECTOR A survey of over 500 home care workers by CareLineLive has found that over half of them have considered leaving the sector in the past 12 months, with stress and an inability to care for clients identified as the key reasons (40%).
The survey revealed that the majority (83%) of carers in home care feel more pressure since the pandemic, with 47% stating that they felt a greater emotional responsibility to their clients. With carers’ job satisfaction decreasing over the past 12 months, more than half (52%) also revealed that they’ve considered moving to a different employer because they don’t feel supported.
The research also revealed that technology has been a huge support, with 75% of carers using it to deliver better care to clients. Equally, 62% felt that technology would help to increase their company’s CQC rating; ratings are given to providers by the regulatory body to help people compare and make an informed choice when choosing care.
However, with recent years shining a light on the work that carers do, 65% did feel more valued during Covid-19. The majority (62%) of home care agencies are using technology to
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help support carers, which includes tech-powered rostering, payroll and care planning.
Josh Hough, Founder and MD at CareLineLive commented: “On top of existing pressures that healthcare professionals have dealt with over the past couple of years, including UK lockdowns and recruitment challenges, the rising cost of living is now also taking its toll on many. Carers have had to take on greater emotional responsibility too, particularly during the pandemic. Many home care providers can help those carers that are feeling stressed by using technology to alleviate some of the pressures of their day-to-day tasks.”
https://carelinelive.com
www.tomorrowscare.co.uk
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