As specialist suppliers to the home care industry, we want to support older adults to live safely at home for longer by improving the quality of care available. We believe that technology can play a pivotal role in coordinating home care, as well as reassuring the cared for and their loved ones.

That’s what led us to develop Beanbag Care, a suite of in-home technology that unobtrusively monitors domestic activity; including a resident’s movements around the home and their sleep patterns, to build up a picture of normal routines.

Any obvious breaks in the established activity pattern, such as a fall or inactivity within the home can be quickly identified, before automatically notifying family and emergency services. This intuitive system offers a non-intrusive alternative to wearable fall technology.

To help home carers in their work, Beanbag Care can also assist with care scheduling and admin, but it’s the end user interface that makes the system so unique and carries so much potential for maintaining and improving care standards.


Through simple on-screen prompts, customers can now rate the quality of their home care aſter every visit. The system works across in-built home technology as well as a mobile app, allowing either a customer or one of two ‘nominated responders’ to feedback on their service.

Each visit is rated by choosing between five initial icons, rating the overall satisfaction with the service. Further information can then either be typed up, or spoken responses can be automatically converted to text – to meet the needs or preferences of those being cared for.

Since customers or their nominated responders don’t need the presence or assistance of a carer to submit their feedback, there’s a greater chance of receiving honest and independent testimony.

This user-friendliness is geared towards building a reliable picture of home care standards for each customer over time. This long-term data set makes it easier to quickly identify any drop off in standards, investigate and take appropriate action efficiently, wherever necessary.

It allows home care providers the opportunity to identify and recognise their best performers, as well as those team members who may need further support or training.

This system has been designed to provide an unrivalled level of data and insight for home care providers, giving them the tools to maintain and improve on their standard of care. Clear reporting with actionable data can only serve to reassure the CQC of a willingness to respond.

Most importantly, those being cared for and their families benefit from renewed peace of mind; knowing that their voices are being heard and contributing to continuous improvement. - 17 -

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