difficulties through to very complex needs and extremely challenging backgrounds. Sunnyborough accommodates 19 residents at any one time; and the level of behavioural difficulty demands staffing on a one-to-one basis.

Sunnyborough prides itself on providing a highly supportive environment for its residents; including making available a wide range of activities such as a music group, cookery, drama, football, bowling, information technology, rugby, swimming and even first-aid.

“Our aim is to provide a very stimulating fulfilling life for our residents,” Blackburn stated. “These activities allow them to access high levels of functioning, and they provide meaningful occupation, which we find reduces the need for people to become challenging.”

She went on to explain that the new Pinpoint Staff Personal Safety System was installed with no fuss - including a modification to the requirement part-way through the installation to accommodate a new extension to the building.

Asked how the Pinpoint System has worked for Millennium Care since its installation in 2015, Blackburn said. “The Pinpoint System has worked really well. Unlike the previous system, we’ve never had a single instance when it hasn’t raised the alarm. Absolutely no hiccups. Our staff finally feel perfectly safe - they know that their body-worn PIT (Personal Infrared Transmitter) will summon help immediately every time.”

This is in an environment where residents with challenging behaviour probably generate five incidents per week when members of staff need to use their PIT to summon urgent assistance. Blackburn noted: “Thankfully, due to the reliability and speed of action of the Pinpoint System, most of those incidents now only require ‘help to de-escalate’ alarms.

“True emergency calls are much more infrequent now, but when those do happen, Pinpoint raises the alarm with a combination of audible alarms, graphic displays in strategic locations plus flashing over door lights in the corridor outside the room containing the emergency. All of which combine to ensure the crash-team is guided to the correct room within seconds.

This results in less danger to our staff, less danger for our other residents and in fact, because situations can be defused much more quickly, there is far less likelihood of the other residents themselves becoming disturbed.”

Would Blackburn recommend the Pinpoint System to other care providers? “Absolutely. We wish we’d had Pinpoint from the outset at Sunnyborough and we are now intending to deploy it at two new homes we are currently planning.

“Provided that Pinpoint gives us a good price again.” she quipped.

Obviously, the Personal Safety System is only one element in delivering Millennium Care’s mission of supporting these challenging residents. But, by ensuring a safe environment for both staff and residents, it allows everybody to concentrate on the job in hand; namely rehabilitating the residents to be able to live better lives and, for many, to reduce their challenging behaviours to enable them to graduate from needing 24x7 one-on-one care into less costly semi-independent supported living environments.

“I would sum-up the Pinpoint Personal Safety System as effective, safe and reliable,” Blackburn concluded. “And the Pinpoint company as highly supportive, helpful and very knowledgeable of our operational needs.” - 13 -

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