DEMENTIA CARE
support individuals might need during visits. We also made all the efforts to ensure that visits happened when people wanted them.
3. STAFF NEEDS
Care work is extremely rewarding, but can be inherently stressful. The pandemic presented unique challenges to colleagues, taking a toll on everyone’s wellbeing.
Knowing that colleagues who are well, happy and engaged are more likely to provide quality care, Exemplar Health Care implemented a ‘We Care’ package to support colleague wellbeing.
Our Specialist Dementia Quality Manager worked with each home to provide training and identify the best ways to support residents living with dementia during the pandemic, so that we can continue to uphold the principles of person-centred care, despite the challenges of lockdown.
4. MULTIDISCIPLINARY TEAM NEEDS
Teams across the company, and externally, have utilised tools such as Skype and FaceTime to carry out assessments and
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discuss people’s needs to ensure that we can continue to provide high-quality care during the pandemic.
Where safe and appropriate, we’ve allocated in-house specialists, such as Quality Managers and Trainers, to specific homes so they can support colleagues without travelling between homes.
We have continued to work with external teams, such as community nurses and palliative teams, throughout the pandemic to maintain standards of care.
We’re also working as closely and pre-emptively as we can with local GPs and other community-based services who are no longer able to make face-to-face visits to homes, to see and assess residents virtually.
Putting people living with dementia at the heart of our response to the pandemic has helped us to uphold the principles of person-centred care throughout these challenging times.
This approach has ensured that we can continue to make every day better for our residents and colleagues.
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