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TECHNOLOGY AND SOFTWARE


Existing health inequalities, unfair and systematic differences in health between different groups of people, could be further exacerbated through a growing divide of those who have access to, as well as the skills and confidence, to use digital products and services, and those who do not.


An individual may be digitally excluded due to a lack of connectivity to the internet, basic digital skills or through poor access to products and services. This can include a lack of access to technology, lack of confidence to go online, limited resources and money to pay for technology, data or internet, or a lack of interest or motivation. In addition, individuals may not qualify for an internet contract if they don’t have an address or have a poor credit history - creating a further barrier to digital services. These are just some of the issues affecting people in the social care sector.


Some sections of the population that are already at the highest risk of health inequalities are also the most likely to be digitally excluded. This can include people in lower income groups, unemployed people, people with disabilities, refugees and asylum seekers and people in social housing. Being digitally excluded in an increasingly digital world exacerbates existing inequalities across society.


The digital inclusion guide provides practical steps to increase digital inclusion for all and not just the few, so to avoid the evolution of a two-tier health system that favours those already online, and unintentionally leaves behind those without the access, skills or confidence to use digital services. Split into four key themes focused on: improving user access, building skills and confidence, supporting your workforce, and governance and accountability. The guide provides four common principles for delivering digitally-inclusive services. These are:


1. Co-produce and design services that understand the needs of the people who use the services;


2. Prioritise flexibility and adaptability to overcome potential barriers to access and use of services;


3. Ensure ongoing communication and feedback to check progress and refinement;


4. Provide a personalised approach and tailor solutions to meet the diverse range of needs identified.


For many providers, the use of digital as a method of delivering mental health services is a new and different experience of offer support. While they may use technology and digital tools in their personal life, translating that into delivering high- quality, consistent care does not come without its challenges and having to rapidly adapt to new technology and, for some, whilst working from home. VCSE and social care providers should make sure that staff are aware of the support available to them and their service users and that adjustments are made to encourage inclusion. Reflecting on your progress is an important step towards making your service and organisation more digitally inclusive, both for individuals who use services and the staff delivering them.


To download a copy of the Digital inclusion for mental health guide visit www.amhp.org.uk


twitter.com/TomorrowsCare


"Supporting people to have the skills and confidence


they need to navigate digital services is an essential role for social care providers, particularly during this pandemic."


- 27 -


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