TECHNOLOGY & SOFTWARE
Generating care reports – by showing all of your homecare business’ key performance data in an easy-to-understand dashboard, making the move to a digital homecare system can save time generating and presenting reports to management teams or care regulators.
IDENTIFY POTENTIAL POCKETS OF CAPACITY
Centralising your homecare business’ data into a digital system can highlight potential ‘pockets of capacity’. That is, for example, where carer time can be preserved by allocating carers who are geographically closer to the service user, minimising travel time and maximising the resources you already have.
This helps you to cover your care packages more effectively, which can be invaluable as your business grows.
TEAM SATISFACTION
It’s no secret that homecare workers are overstretched, so getting a real insight into their capacity, listening to their preferences and allowing them to submit feedback to improve the way your business operates is critical for team retention.
Digital systems can also help you to implement new team initiatives and understand their impact on capacity and productivity, such as the new four-day care week currently being trialled by some homecare businesses across the country.
GOING PAPERLESS – WHERE TO BEGIN? Understand the data you’ve got – consider:
● How are you currently recording service user/care data?
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● How oſten is this updated? ● Where are the documents stored? ● What do you need to be able to access quickly?
Centralise the data – bring together everything you have – including schedules, reports, care plans, etc with a system that works for your business.
Select the right system for your business – your system shouldn’t reinvent the wheel. Instead, it should integrate seamlessly with your existing processes to ease adoption across your business. For example, using eMAR charts that follow the same process as paper-based MAR charts.
Talk to your teams – train your teams on how to use the new soſtware and open conversations on how you could improve things going forward. This is essential for moving beyond a ‘box ticking’ exercise to meet CQC standards, and using the system to strengthen the culture of care across your entire business.
SMOOTHING YOUR PAPERLESS JOURNEY
In many homecare businesses, care managers or registered managers will oſten see a resistance to change from carers who have been working in the same way for many years. It’s understandable – the process is familiar, and it’s second nature.
That’s why your digital system needs to be tailored to your existing processes, so it’s not necessary for carers to relearn how to do their jobs, it’s just a different way of recording things to support you, as you continue to improve your quality of care.
https://bit.ly/3gm5cvz www.tagtronics.co.uk/homecare - 23 -
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