TEN QUESTIONS
10 Questions with... Julie Tyas
Each issue we ask an industry professional the Tomorrow’s Care 10 Questions. This month, we chatted to Julie Tyas, Senior Strategy Lead for Children and Adults, at Servelec..
1
HOW DID YOU GET INTO THE CARE INDUSTRY?
I’ve always had a passion for championing and supporting people’s rights. In the 1990s, I did a sociology degree, and then got a job directly in the care system, providing support to people with learning difficulties. Six years later, I completed a post-graduate social work qualification, and I went on to manage a team of social workers in adult social services for over 16 years. I joined Servelec in 2015 as I wanted a different challenge that was also related to social work. Servelec offers a range of different systems across the care sector, so I could instantly see the benefits of working for them. I’m still really passionate about social work; I take pride in the fact I’m a registered social worker, and I uphold my social work values.
2
WHO, IN ANY OTHER INDUSTRY, DO YOU MOST ADMIRE?
Bill Gates. He’s made such a big impact and change to the world, and now he’s using his wealth for good. In developing countries, the Bill & Melinda Gates Foundation focuses on improving people’s health and giving them the chance to liſt themselves out of hunger and extreme poverty. I think he’s a great example of somebody making a massive change for good.
3
HOW DO YOU THINK THE CARE SECTOR COULD BE IMPROVED?
By joining up systems, by better information sharing, and by both professionals and citizens using technology effectively. I’ve seen technology evolve massively during my career. When I joined the sector 20 years ago, social work assessments were handwritten – a world away from
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the sophisticated management systems we use today. I think the care sector is currently in a difficult, yet exciting time. We are on the cusp of discovering how much technology can really do for us.
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6
IF YOU COULD HAVE ANY SUPER POWER FOR A DAY WHAT WOULD
IT BE? To be able to eat constantly and not put weight on!
WHAT IS THE BIGGEST CHALLENGE FACING THE CARE INDUSTRY
TODAY? An ageing population, reduced funding, and the increasing level of need.
People are living longer, oſten with more intense, long-term conditions, and there’s a huge need to be able to join up health and social care services to meet these challenges.
IF YOU COULD HAVE A DINNER PARTY WITH ANY THREE PEOPLE,
DEAD OR ALIVE, WHO WOULD IT BE? Rosa Parks, Marie Curie and George Michael. Rosa was extremely brave and inspirational; and I’m sure she would have so many interesting stories. As the first woman to win a Nobel prize, Marie Curie was a fascinating woman. I’d want to hear about how she paved the way for women in science. And I’m definitely having George – I’ve always been a Wham! fan.
7
WHAT IS THE BEST ADVICE YOU COULD GIVE TO SOMEONE NEW
COMING INTO THE CARE PROFESSION? Make sure you never lose the element of care. You don’t come into the care sector to make a fortune, you come into it with a desire to help people and make their lives better. However, most care professionals get bombarded with so many pressures, and it’s easy to get
jaded. I’ve seen this, especially in the care home setting. People get crushed by long hours, low pay, reduced funding, shrinking resources and, of course, intense emotional pressures. You’ve always got to remember that you came into the sector for the people.
8
WHAT WOULD YOU LIKE TO SEE IN A FUTURE ISSUE OF TOMORROW’S
CARE? I’d like to see how other care professionals are deploying technology, and how they think it could be developed in the future.
9
WHAT DO YOU THINK THE FUTURE HOLDS FOR THE CARE INDUSTRY?
Thanks to technology, I think the future is positive. I think there are lots of challenges in how we manage and implement it but, if you’ve got good companies like Servelec providing soſtware solutions to enable better care, teamed with exciting emerging technologies, then I believe we can create a fantastic care sector.
10
MEGHAN YOUNG, CARE CONSULTANT AT OLM, ASKED:
DO YOU BELIEVE THAT THERE IS A PLACE FOR AI IN THE CARE INDUSTRY? I absolutely think there is a place for it. The whole area of machine learning and expert computer systems, such as chatbots, could be highly valuable to our sector. If you could harness more of that technology, you could then shiſt the front door resource to this. Smart home technology could also help people to stay independent for as long as possible. AI will not take over from people, and no amount of technology will ever replace our expertise, but it can certainly complement it.
www.servelec.co.uk www.tomorrowscare.co.uk
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