TRANSPORT & MOBILITY
a result of its success, the company has now added coach and minibus journeys to its portfolio.
When working with children with special educational needs (SEN), it is important that they and their parents or carers know in advance what arrangements have been put in place and that the chosen transport provider has the experience and skills to handle their specific needs. Routine is vital for many SEN children, and no parent or carer wants to trust their child to an unknown third party. The meet and greet system ensures that any anxieties are addressed and passenger, driver and passenger assistant (where required) are ready for the new term. Airport Transfers now has around 150 drivers ready to take on SEN school runs and more than 50 passenger assistants trained in Prevention Assessment (PATS), paediatric first aid, epilepsy, diabetes etc.
On the financial side, winning the local authority business has significantly
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increased Airport Transfers’ turnover. About 50% of the company’s growth over the last two years has been generated by its local authority work.
Oana believes digital commissioning has been vital to this growth. She added: “Everything we need to win contracts and manage them is available in a single easy-to-use system.
“It covers everything from accreditation to a specific council, where we input the relevant documents, to the announcement of new opportunities, the bidding process, the service agreement, actual provision of the service and payment. Change orders are also managed through this system, so we can be sure we don’t miss anything. Using this process for the five boroughs is much easier and more transparent than working with the two other boroughs that don’t use adam’s digital commissioning technology.”
Unsurprisingly, we have seen similar benefits where digital commissioning has been used for social care and
domiciliary care placements. Councils have reduced their costs – both service provision and administration – and their providers can now focus on providing a better service to users. It also enables councils to grow their provider base, increasing choice without additional workload. For example, Cardiff City Council has grown its provider base for domiciliary care by 51% and receives an average of 3.2 offers for each care requirement.
Most important of all, service users benefit because the focus moves from administration to providing them with the best possible experience.
We manage millions of pounds worth of spend for local authorities and NHS bodies across the UK and these opportunities are open to all qualified providers. Once enrolled, they receive instant notification of all requirements they are qualified to deliver.
www.useadam.co.uk/supplier 247airporttransfer.co.uk
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