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COVER STORY Practice Makes Perfect


Ruth Lee, manufacturer of manikins and training aids, explains how using manikins for training could help your care facility to achieve an “Outstanding” rating from the CQC.


If you work in a care setting, the term “outstanding” is probably one you aspire to have associated with your business. The Care Quality Commission (CQC) assesses all care providers on a scale which reflects the quality of the services they provide and ‘Outstanding’ describes the best of the best.


Of course, you decided on a career in care because you wanted to make a genuine difference to people’s lives – no one would work in the industry if they didn’t care about people. But in an increasingly competitive industry, the CQC ratings allow you to make your business stand out from the crowd and attract new residents. It also gives you a good indication as a manager that your care home is being run as effectively as possible.


“Outstanding” then is a worthy aspiration and care homes need to ensure that they are innovative in their approaches to care; not only the care of their residents, but also in the care of their staff.


WHERE TRAINING CAN HAVE A POSITIVE


IMPACT ON YOUR RATING The CQC released new key lines of enquiry (KLOEs) and rating characteristics which came into effect in autumn 2017.


We are sure you are already aware, but the CQC uses five main areas of investigation which are: Safe, Effective, Caring, Responsive and Well-led, to determine an overall rating.


We have looked closely at the latest guidelines and noted several instances where training can make a real impact, especially within the Safe and Effective KLOEs. We have identified these below in the relevant sections:


WHAT QUESTIONS DOES THE CQC ASK IN RELATION TO TRAINING WITHIN THE


CATEGORY SAFE? S3.2 - How is safety promoted in recruitment practices, arrangements to support staff, training arrangements, disciplinary procedures, and ongoing checks?


S3.3 – Do staff receive effective training in safety systems, processes and practices?


Within the context of “S3: How does the service make sure that there are sufficient numbers of suitable staff to support people to stay safe and meet their needs?”, the CQC says that in order to achieve ‘outstanding’;


The service is recognised as having an exceptional and inclusive approach to promoting the safety of its staff, and is seen as a good place to work by staff and external organisations.


Staff and people help to develop innovative safety training that is inclusive and comprehensive. The impact of this is evaluated and feeds into continuous improvement.


- 14 - www.tomorrowscare.co.uk


Staff report that they have been provided with excellent training and ongoing support to support people to stay safe and empower them to take appropriate risks.


The service deals with issues of poor performance immediately and ensures staff are supported to improve.


Creating effective training using manikins would help to demonstrate that an organisation promotes safety of staff. Compared to other sectors, the social care sector has a high instance of workplace injury. Using manikins during regular, in-house manual handling training (and during induction) ensures that there is a proven system within your care home of minimising the risk to staff in undertaking certain tasks. Completing regular training proves dedication and commitment to ensuring a consistent standard of liſting and handling.


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