FEATURE Big Potential
CM2000 provides care management soſtware solutions and related services to 96 local authorities and over 1000 care providers across the UK. Here, the company discusses how and why more and more organisations are recognising the value of big data to improve care delivery.
Councils around the country are recognising the value of big data to facilitate service improvements, deliver cost savings and generally identify areas of interest. A recent report by Future Care Capital highlighted the contribution health and care data can make to raising standards and positively impacting the experiences of service users.
CM2000’s business intelligence tool, CMBI, has been proving its worth across in-house and externally-delivered care services for the last few years, with usage during 2017 increasing by 40%.
Reablement services can now measure their outputs, plotting service user journeys (including service stops) to identify patterns of care delivery, and determine whether they have successfully reduced the amount of care required, allowing them to realise savings.
The information is invaluable for understanding demand and capacity and for evidencing any changes needed. Care worker data can also be reported on in a number of ways, making it easy to check that regulatory requirements, like the Working Time Directive, are being complied with.
When it comes to analysing externally-delivered care, councils have a wealth of performance data for each of their providers. Quality indicators, such as length of visit, continuity of care, and real-time visit logging compliance, can easily be used for contract management and benchmarking.
Whilst this data has always been captured by CallConfirmLive!, CMBI revolutionises the speed and ease in which it can be accessed, providing self-service actionable insight at the touch of a button. The automated reports save significant man- hours that may have been spent manually gathering data. The outputs allow management by exception, so resources can immediately be focused on areas of concern.
CM2000 has been involved in an exciting big data project with the ADASS East region to gain better market oversight and improve commissioning across 11 Councils. PAMMS (Provider Assessment and Market Management Solution) empowers users with a wide range of real-time benchmarking data to increase quality. The latest Risk Profiler module enhances councils’ ability to spot failing providers so action can be taken before problems occur. This is possible using care visit data, PAMMS assessment ratings, CQC ratings and credit ratings to deliver a well-rounded picture of performance, with any issues flagged for attention.
Another area where data outputs are having a positive impact is CM2000’s ARMED (Advanced Risk Modelling for Early Detection) project. Social care visit data is combined with information from wearable devices to measure a wide range of frailty indicators. This empowers individuals to better manage health conditions at home, as well as assisting professionals to commission the most effective and efficient interventions when required. With an increased focus on prevention, this data is invaluable for saving money on emergency and responsive services.
Now is the time to embrace the potential of big data to improve health and social care delivery.
www.cm2000.co.uk - 12 -
www.tomorrowscare.co.uk
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