RETAIL & DAYTIME CLEANING
In an upmarket shopping centre, it's also important that the washrooms reflect the brand values of the venue in question and offer facilities that are comfortable, smart and aesthetically pleasing. With multiple surveys suggesting today’s shoppers are becoming increasingly invested in the environment, all washrooms need to be sustainably run.
Efficiency and sustainability often go hand-in-hand in the washroom. Dispensers which naturally reduce consumption will prevent paper waste and overuse while also reducing the risk of the run-outs which will force some cubicles out of action and create queues.
The Tork SmartOne Twin Mini Toilet Roll System works well in a retail washroom because it delivers one sheet of paper at a time, helping to prevent runouts while also reducing usage by up to 40%. A new roll can be inserted at any time to ensure a continuous supply while the SmartCore core removal system enables fast and easy refilling for staff.
Tork Foam Soaps are another good shopping centre option because each cartridge caters for up to 1,650 visitors, helping to reduce consumption by up to 50% compared with a liquid refill of the same size. This prevents runouts while the fact the sealed cartridge can be replaced in seconds speeds up the task of refilling for the cleaner. The dispenser requires a particularly low push-force, which makes accessing the soap both quick and easy for shoppers of all ages and strengths.
A high-capacity hand towel dispenser will allow visitors to take a towel and move on, drying their hands as they go while freeing up the unit for the next user. For example, the Tork PeakServe Continuous Hand Towel Dispenser gives out sheets of paper one at a time to naturally limit consumption and improve sustainability.
Digital technology can further help to ensure that the dispensers in a retail washroom are kept topped up at all times. For example, Tork Vision Cleaning uses sensors and people-counters to monitor washroom usage and check on dispenser refill levels. Cleaners can check remotely via a smartphone or tablet on which washroom is likely to require servicing and when a dispenser may need to be refilled. This prevents cleaners from having to make multiple journeys to the facility to carry out random checks.
With sustainability being at the forefront of many people’s minds, Essity’s Tork PaperCircle – the world’s first paper hand towel recycling service – is ideal for use in the washrooms of high-traffic shopping centres. Customers signing up for Tork PaperCircle have their used washroom hand towels picked up from their premises and taken to local Essity mills, where they are turned into new tissue products.
Tork PaperCircle signage in any washroom will clearly demonstrate the sustainability ethos of the venue’s managers while also providing a strong ethical message to washroom visitors. The service enables businesses to reduce waste by up to 20%.
Creating a good visual impression on guests is particularly important in upmarket shopping centres. The Tork Image Design Line of dispensers is particularly appropriate here.
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The elegantly curved dispensers combine brushed stainless-steel fascias with a black trim to make them particularly aesthetically pleasing. Tork Xpress Interfold Hand Towels, jumbo toilet rolls and Tork foam soaps are all available in the Tork Image Design Line.
“Creating a good
visual impression on guests is particularly important in
upmarket shopping centres.”
It's important for washrooms in a public facility to smell fresh – otherwise it could well be a turn-off for visitors. However, many traditional air fresheners struggle to be effective due to their ‘spray and fade’ effect.
A good air freshener system should be designed to ensure the washroom smells fresh at all times. For example, the Tork Constant Air Freshener uses propellant-free technology to neutralise odours while the fragrance lasts for up to 90 days before needing a refill.
There are other ways in which shopping centre managers can ensure their toilets are a welcoming space for customers. Roomy cubicles, good lighting, mood music and hooks on doors will all help to make a good impression and turn the shopper’s washroom visit into a positive experience rather than a negative one.
Footfall in UK shopping centres is falling steadily, with a 2.5% year-on-year decline recorded in the latest BRC- Sensormatic Footfall Monitor in June 2026. Rising household bills and economic uncertainty have combined to curtail consumer spending while this summer’s multiple heatwaves have kept many shoppers at home – although air-conditioned stores have reportedly fared better than smaller, high-street shops.
Precinct managers therefore need to use every tool in their armoury to attract customers to their stores – and to keep them there for as long as they can. Providing washrooms which are safe, hygienic, welcoming and pleasant to use forms a key part of that equation.
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