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“While [customers] yearn for the retail experience they once knew, they are


also nervous about picking up COVID-19 in a crowded shopping centre.”


to keep on top of refill needs and carry out needs-based maintenance visits.


A high-capacity soap dispenser such as Tork Foam Soap works well for hand-washing in a retail centre. The dispenser contains 2500 shots of soap compared with around 1000 in most liquid soap units, so run-outs are rare. The refill cartridge can also be snapped into place in seconds, which means maintenance staff are not obliged to linger for long periods in the washroom where they could pick up an infection or compromise the safety of shoppers.


Hand dryers take at least 10 seconds to dry hands and can cause logjams and queues, which will make many washroom visitors nervous. Paper hand towels speed up hand drying while allowing washroom visitors to take a towel and move away from the dispenser, freeing it up for the next person.


The Tork PeakServe Hand Towel Dispenser is highly suitable for busy retail washrooms because the unit caters for over 1000 washroom visitors between refills, 600 more than most other dispensers. It can be topped up at any time and it takes


www.tomorrowscleaning.com


just three seconds for a visitor to take out a towel and move on, allowing for a swift throughput.


Besides keeping the washrooms clean and well stocked, there are other measures retail centres can take to keep customers safe. Signs and posters displayed in the washrooms will remind people to wash their hands, and the facilities should be kept well-ventilated via fans and ducts or by keeping doors and windows open.


Traffic light systems that show when cubicles are occupied can help to improve the efficiency of washroom visits and prevent queueing. A faster throughput can be facilitated if the outer doors are replaced with partitions, and if the mirrors are removed altogether. This will prevent people from lingering too long at the hand basin.


The outlook for shopping centres is positive, but it's crucial that retail centres strike a balance between providing a positive and enjoyable experience while also making customers feel welcome and valued. Of course, it’s also imperative that shoppers and staff members feel safe at all times.


www.tork.co.uk/safeatwork RETAIL AND DAYTIME CLEANING | 47


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