TECHNOLOGY & DATA
Seeing the full picture
Cleaning is surrounded by information but fragmented visibility is holding back better decisions. BioHygiene’s Georgia Jordan explains why, when everyone has the data, can nobody see the full picture.
Walk into almost any department of a modern organisation and data is already shaping decisions. Finance tracks spend. Sales monitors pipelines. Operations measures performance across sites. Sustainability is expected to account for emissions throughout increasingly complex value chains.
Then open the cleaning cupboard.
The products inside may be used every day across hundreds of locations, yet the information surrounding them can remain remarkably difficult to connect. A manufacturer understands the product. A distributor holds purchasing records. A facility management (FM) team knows the contract. A site manager sees what is actually being used. Sustainability may receive a yearly total after the decisions have already been made.
Everyone holds a card, but few can see the full hand. Yet cleaning does not have an absence of data: it has a visibility and connection problem.
Why cleaning is still difficult to see Collecting and sharing data takes time, cooperation and a
42 | TOMORROW'S CLEANING
level of transparency the market does not always reward. Imagine one manufacturer calculates a product’s full cradle- to-grave footprint, including raw materials, manufacturing, distribution, use and end of life. A competitor publishes a lower figure but measures only as far as the factory gate.
Both figures may be valid within their stated boundaries, but they are not directly comparable. Unless those boundaries are clear, the business that measured more can appear to have the higher-impact product simply because it showed more of the picture.
Purchasing information creates similar tensions. Product volumes, prices, consumption patterns and differences between sites can reveal commercially sensitive details. Everyone wants better visibility, but few want greater transparency to leave them exposed.
Measuring more should create better decisions, not make a transparent business look worse than one that measured less.
No organisation can solve this alone. Ingredient and packaging suppliers hold upstream information. Manufacturers understand formulation and production.
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