Adding his thoughts, Graeme Hughes commented: “We spent two decades building software specifically for the challenges this market can provide. Making promises and commitments to customers, keeping them and combining our journeys helped us innovate across the sector. The close collaboration we enjoyed previously is exactly what we will do again, but this time more quickly and more innovatively.”
Already underway
The work didn't wait for the announcement to settle. Since the acquisition, the team has been focused on three things:
• Strengthening the foundations. The team is rethinking and upgrading parts of the technology behind the scenes. You will not see most of it, but you will feel the result: a platform that's even more reliable, and which scales smoothly as your business grows.
• Planning a simpler experience. New screens and workflows are being designed to make SmartTask simpler to use, without losing the power and depth cleaning companies depend on. The aim is for the software to feel easier, not smaller.
• Designing for better decisions. The new design centres on a single pane of glass, so you can run your operation from one place. It will also offer stronger insights, so you can make decisions from data rather than gut feel, whether that is which contracts earn their keep or where labour costs are creeping up.
Coming very soon: the new mobile app
Peter Simmonds, the new Chief Operations Officer for SmartTask, added: “The first of these improvements to reach your team will be a new SmartTask mobile app, due in Q4 2026.
“For a cleaning business, mobile is where the work happens. Your cleaners, supervisors and area managers are on sites, not at desks. A better mobile experience means less chasing, fewer errors and quicker information flowing back to the office. We will share more details, including how to prepare your teams, as the launch approaches.”
www.tomorrowscleaning.com
When two worlds meet Here is the part that should interest you most.
SmartTask now sits alongside the wider technology expertise of the WeAreCORTEX group, which works in automation, orchestration and AI. These are the capabilities reshaping how businesses in every sector operate, and until now they have rarely been built around the realities of cleaning, security and facilities management.
Think about how much of your week is spent joining things up by hand. Information moves from one place to another because a person moves it. Things get chased, checked and re-checked. Problems are found after the event, not before.
Automation, orchestration and AI exist to change that. Brought together with a platform which already understands your industry, and a leadership team that has spent decades inside it, they point towards software which does more of the routine work for you, connects more of your operation without effort, and helps you see what is coming rather than what has already happened.
It would be premature to say more than that today, but the ingredients are now in one place: a trusted, proven platform, new investment, a team that knows the sector and technology which has the potential to accelerate SmartTask well beyond what customers might expect from software in this market.
A new chapter, with familiar faces
A change in a software supplier can bring uncertainty. In this case, SmartTask keeps the sector focus, the people and the 9.18 out of 10 customer rating that built its reputation. It gains new investment, experienced leadership and the potential to move faster than ever.
If you have questions about what this means for your business, or what you would like to see in the new app, the team would like to hear from you.
To get in touch, contact Graeme Hughes, Chief Commercial Officer, at
graeme.hughes@
smarttask.co.uk.
www.smarttask.co.uk TOMORROW'S CLEANING | 23
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