CREGULAR ONTENTS 24
CONTENTS 34
COVER STORY
KEEPING THE CUSTOMER IN FOCUS
Ben Quirk, Director of Marketing & Customer Care for Nilfisk UK discusses how the organisation places customer needs at the centre of all business activities.
REGULARS 26
FLUSH WITH SUCCESS With World Toilet Day just
around the corner, Lee Baker, PR and Media Manager for the British Cleaning Council, reveals more about a new app which could change the way we hunt for the nearest toilet facilities.
28
UNDER THE COSHH A proper, accurate
understanding of COSHH regulations is essential for any cleaning professional, according to regular TC columnist Matt Baines, of Premiere Products.
32 6
FIFTY SHADES OF GREEN
As the ‘Green Debate’ rolls on, Max Adam, Sales & Marketing Director at RP Adam, continues to bust the common misconceptions surrounding ‘sustainable’ cleaning, explaining why it isn’t strictly beneficial to be ‘more’ green.
NEWS
NEWSFLASH Your essential industry news,
including all the latest appointments, contracts and exciting company announcements. This month, read all about this year’s glittering Golden Service Awards, held at the Hilton Park Lane in London.
20
WORLD NEWS A glance at the cleaning
industry worldwide, and some of the more interesting stories from across the globe, including a new deal for RP Adam in Saudi Arabia, and more on the build up to next year’s Amsterdam ISSA/INTERCLEAN show.
www.tomorrowscleaning.com 42 42
FEATURES
TEN YEARS STRONG As celebrations kick off for
their ten-year anniversary, we spoke to Mark Styles, Managing Director of Thomann-Hanry UK, to find out more about how the company has established itself as a leading building exterior cleaner.
‘TIS THE SEASON FOR MADE TO MEASURE
SERVICES As the run up to Christmas heats up, Giles Wheeler, Operations Director at Facilicom, tells us what retail centres need to do to attract more customers this festive season.
DAMAGE MANAGEMENT 38
PREPARE AND PROTECT
With the unpredictable British weather forever a threat, Angus Dodds, Head of Restoration Services at ServiceMaster Clean, is advising businesses and homeowners to ‘prepare and protect your property this winter’.
40 47
DAMAGE LIMITATIONS David Cross, Head of
Technical Training at Rentokil Pest Control, highlights the damage that pests can cause to your property, and shares how best to eliminate any unwanted infestations.
VACUUMS & SWEEPERS
DOING MORE WITH LESS
While most vacuum cleaner manufacturers have accepted last year’s EU legislation capping vacuum cleaner wattage, Dyson look deeper into the regulations, highlighting some potential flaws.
50
DRIVING EXCELLENCE Kärcher tell us a bit more
about what they have in store when their latest roadshow rolls in to the legendary Brooklands racetrack in Weybridge, Surrey, later this month.
FLOORCARE & MAINTENANCE
56
THE HARD FACTS Cleaning safety flooring can
bring with it a whole host of issues, but Peter Daulby, Technical Services Manager of Altro, shares some hard facts about how to clean these surfaces effectively.
60
READY OR NOT? As winter approaches, bringing
with it the inevitable onslaught of inclement weather, Steven Phillips, Managing Director of Bonasystems, examines what facilities managers can to do reduce the increased threat of slips, trips and falls.
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