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Raising the commercial cleaning bar


Here, we speak to Zac Hemming, Founding Director of ICE Cleaning, one of a new breed of businesses going from strength to strength after identifying an opportunity to raise the industry bar with a more innovative, service-driven approach.


Zac Hemming said: “Commercial cleaning has, up until the recent onset of the coronavirus pandemic, been seen by many property and facility managers as very much part of their daily routine tasks, carried out predominately for appearance.


“Unfortunately, this has meant there’s been little need for the industry to evolve, with minimal innovation and advancements in technology


resulting in a commercial cleaning sector that has operated in a very traditional way for decades.


“Historically, cleaning contracts would have been awarded because that’s what a company has always done. There’s obviously the scepticism of putting a cleaning contract out to untested and unknown providers: if it's not broken, don't fix it.


“Sourcing a new cleaning company is also a time consuming and difficult process, so unless there have been serious issues with a cleaning contractor that couldn’t be resolved, or a property manager was getting ongoing complaints from its occupants or clients that weren’t


46 | FEATURE


rectified, then many would have been happy to stick with who and what they already know.”


However, the world has changed dramatically in the last 12 months. Zac continued: “The impact of the global pandemic has meant that businesses up and down the country have had to look closely at their operational procedures and review processes to move quickly, by implementing the strictest health and safety measures that meet Government guidelines and protect the wellbeing of employees and customers alike.


“A whole host of measures, from social distancing procedures, to one-way pedestrian systems, fever screening technology, changes to shift patterns and staggered working days have been implemented, as well as millions of people following the ‘work from home’ guidelines.


“With hygiene and safety at the top of the corporate agenda, it has led to a seismic shift in organisations’ attitudes towards commercial cleaning and the vital role it can play in the fight against COVID-19 to create a healthier and happier working environment.


“These fundamental changes to how the cleaning industry is viewed is helping to drive innovation and evolution in the sector. Businesses now see it as their duty of care and due diligence to help eradicate any anxieties, fear and nervousness that surround people who might be concerned


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