NATCHEZ ON THE WATERFRONT 17


DANIEL S. NATCHEZ and ASSOCIATES, Inc. An International


Environmental Waterfront Design and Consulting Company


DESIGN


WATERFRONT


YOUR ONE STOP SHOP WHERE THE WORLD COMES TOGETHER!


ENVIRONMENTAL CONSULTING


Master Planning - In-Water and Upland Integration Comprehensive Marina and Marina Resort Design Proficient Project Management


Functional Marine Services and Launching Facilities International in Scope


Site Evaluation and Economic Analysis Cost Effective Solutions Three Decades of Experience


be channeled to higher pricing if it is communicated to customers in a way that they understand what is and will be happening at the facility, and approve of the changes. Knowing what your customers want and are thinking is key! Similarly, facilities that really


cater to their clients can command higher prices. This, in turn, increases the cash flow, which in turn allows for upgrading. Again, this is a balancing act between your vision and the customers’ perceptions. Keep in mind that upgrading and improvements aren’t necessarily limited to infrstructure as hiring additional staff and/or providing improved employee training, retention, etc, are also ways you may be able to cater to your customers. Finally, I would suggest that the


Greek megayacht destination Flisvos Marina provides facilities for boat-owners to eat, drink and chat about the day’s sailing or recount their latest voyage.


most important reason that a customer comes and stays at your facility is how they perceive they are being treated and how you make them feel.


*Dan Natchez is President of Daniel S. Natchez and Associates Inc, a leading international environmental waterfront design consulting company specialising in the design of marinas and marina resorts throughout the world. Your comments and enquiries are invited on Tel: +1 914 698 5678, by Fax: +1 914 698 7321, by E-mail: dan.n@ dsnainc.com or on his Website: www.dsnainc.com


DANIEL S. NATCHEZ and ASSOCIATES, Inc.


916 East Boston Post Road Mamaroneck, NY 10543 (tel) 1.914.698.5678


(email) dan.n@dsnainc.com www.dsnainc.com


MARINA INDUSTRY • JUNE 2021


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