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Industry News


Research finds big discrepancies in how landlords deliver safety measures


aspects of resident safety, despite the increased focus on the issue in recent years. Almost a half of tenants (46 per cent) living in


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privately rented accommodation in the UK do not believe their gas appliances have been checked in the last 12 months, compared to just 18 per cent of social housing residents. All landlords are required to ensure sufficient attempts are made to inspect gas appliances and failure to do so can result in a fine or even a prison sentence. While many tenants may be unaware, landlords


also have a responsibility for their renters’ safety and must put in place measures to ensure that. The research report ‘What really matters to residents? Perceptions within UK housing’, includes the results of a survey, conducted by 3GEM, of 1,000 social and private housing renters. The research found that in addition to failing to carry out gas safety checks:


• More than a quarter (27 per cent) of renters do not have a smoke alarm on each storey of their home, private renters (32 per cent) are less likely than social (20 per cent) renters to have them;


• Almost half (44 per cent) of all renters do not have a Gas Safety Certificate, significantly higher for private (52) than social (32) renters.


• Just over half (51 per cent) of all renters do not have a carbon monoxide alarm, significantly more likely for private (56) than social (44) renters; and


• Two-thirds (66 per cent) have not seen their home’s Electrical Performance Certificate (EPC), which is significantly higher for social (73) than private (61) renters.


Cem Savas, CEO and Co-Founder at Plentific said: “Resident safety should be of paramount importance to landlords and failing to comply with legal requirements could put both residents and landlords at risk. There are a number of complexities involved and landlords must ensure they understand the rules and different requirements of legislation to ensure they do not fall foul of the law.”


CONDITION OF RENTAL PROPERTIES Despite concerns around safety, in general, UK renters are happy with their accommodation. Most respondents (83 per cent) said they feel safe in their homes and local area, while just 7 per cent rate their home as being in poor condition. However, the vast majority (86 per cent) of renters have requested repairs or maintenance from their current landlord at some point. The most common issues are:


• Damage to the garden (26 per cent); • Damage to the property (24 per cent;)


“Renters should be able to rely on their landlord to provide the repairs and maintenance services that they need and, if they do not, it not only impacts resident satisfaction but


also leaves landlords without oversight” Cem Savas, CEO and Co-Founder at Plentific


• Property maintenance, not due to damage (21 per cent); and


• Electrical issues (20 per cent).


On average, it takes approximately 10 days for requested works to be completed. Private landlords are often much faster at getting the work done, with 40 per cent of private renters having work completed within three days - compared to 33 per cent of social housing residents.


TAKING MATTERS INTO THEIR OWN HANDS Despite landlords completing works relatively quickly in the majority of cases, more than a third (37 per cent) of tenants in the UK have taken it upon themselves to organise contractors to carry out repairs on their behalf, including 20 per cent who had permission from their landlord and around 16 per cent who did not. The services people are most likely to arrange


themselves are plumbers (31 per cent), electricians (31) and handypeople (25). Three quarters (75 per cent) say they have had to resort to taking action


because it was an ‘emergency’, including a third who felt it was very urgent. Interestingly, social housing residents who have done this are more likely to feel it was not an emergency. Savas said: “Residents should not be required to


act on maintenance issues themselves and the fact that plumbers, electricians and gas engineers are among the most frequently used professionals in these circumstances suggests that something is going wrong. “Renters should be able to rely on their landlord


to provide the repairs and maintenance services that they need and, if they do not, it not only impacts resident satisfaction but also leaves landlords without oversight. “Without a level of control of the work


taking place within their properties, landlords will have little idea of what to expect when they take the property back, which could be a costly mistake.” To download the full report, visit


www.plentific.com/en-gb/resident-manager/ residents-at-the-heart-of-the-home/report


www.housingmmonline.co.uk | HMM June/July 2021 | 5


report by Plentific shows wide-ranging discrepancies in how social housing and private landlords deliver on different


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